Author: Deb Miller

For a Better User Experience, Forget Alexa, Use Occam’s Razor

For a Better User Experience, Forget Alexa, Use Occam’s Razor

We have become quite dependent on the wealth of new smart technologies that sit behind artificial intelligence-connected virtual assistants like Amazon’s Alexa. They answer our questions and determine how to take appropriate action on our behalf. Yet, there is something far more fundamental we all should be using ...

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The Humanoid Touch: How AI is Changing Customer Experience

The Humanoid Touch: How AI is Changing Customer Experience

Our expectations for good customer experience are changing. Or are they? All we have ever really expected is to be recognized, treated respectfully and served efficiently. In the past, delivering good experiences through our customer contact centers meant hiring and training empathetic, knowledgeable and accessible agents.

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