Author: Paul Cheney

Use this Research-backed Landing Page Template for Your Next Offer Page

After running thousands of a/b tests across hundreds of different companies in our research services program, we’ve seen significant patterns emerge. These patterns have led to some helpful tools like our conversion heuristic and our design of experiments planning method.

But they have also led to several page templates we use regularly to achieve wins inside of companies in every industry and of every business model.

Landing Page Template

One page that is generally consistent in almost any business is the main offer page for a product or service. This “landing page,” as it is often called, accounts for the main idea behind the offer.

After thousands of a/b tests, we’ve meticulously put together a template that draws from a meta-analysis of these tests. We examined the patterns common among most landing page tests we’ve run that have achieved a business result. What we found was a series of common denominators that we then integrated into our offer page template.

We’ve also added explanations into the template on how to conform it to meet your own marketing needs. For example:

Headline and Sub-Headline

An online interaction with a prospect is like a conversation with a potential love interest. You hopefully do not begin the conversation with, “I am available for dates. Here is my number. Call me.” That is too vague and offers no reason to actually call — also it is rude.

You need a pick-up line that clearly communicates your value proposition and a sub-headline that further delineates that value proposition and how this page helps the prospect obtain that value.

Image

If your page is going to include an image, which is worth a test, the image must be instantly recognizable and reinforce the value proposition raised in the headline and sub-headline.

It must not tax the prospect’s mental faculties trying to make sense of the image. You do not want to slow down their cognitive momentum.

Primary Information Column

This is where your main body copy goes, including some easy-to-scan bullet points. You want the reader to be able to skim through this copy and pick out the main details they need to come to an informed purchase decision.

It is one column because multiple columns of vital information disperse attention and confuse. One column creates simplicity and velocity toward the call-to-action.

One Emphasized Call-to-Action

The call-to-action should emphasize in the actual wording the value proposition of the offer. In other words, “Get Instant Access Now” is preferable to “Click Here.”

There should not be multiple equally weighted calls-to-action because this forces the prospect to weigh the options, which decreases momentum and often stalls purchase intent.

Supporting Content

The primary information column will not suffice for some prospects. They will want more information before coming to a decision.

For these prospects, you can include additional information below the call-to-action. Supporting content can also include elements like testimonials, trust logos and additional copy and images.

Also, if you would like to get the other funnel-specific page templates we’ve put together along with a few case studies and explanation for how we conducted our research, you can download the complete PDF here.

The templates also include the following:

  • The case studies these templates draw upon
  • A walk-through of each template explaining how to use every element
  • An overview of the methodology behind each template so you can iterate and make them fit your own marketing needs

landing page templates

Please let us know in the comments if you find it helpful or if you see any way to improve it.

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The post Use this Research-backed Landing Page Template for Your Next Offer Page appeared first on MarketingExperiments.

Conversion Lifts in 10 Words or Less

What if 5 minutes of work could produce a revolution in your conversion results?

It’s more than possible, but it’s also true that nothing’s ever easy. To know which few words to change takes a comprehensive methodology that accounts for the complexity of the customer’s mind.

In this video from our parent research organization, MECLABS Institute, Flint McGlaughlin walks through five experiments from our library of more than 2.5K where the least amount of changes produced the highest conversion wins.

Related Resources:

Lead your team to breakthrough results with a model of your customer’s mind: Get 25 years of research distilled into 21 essential concepts and tools at MECLABS.com/Services

Copywriting: 5 common headline errors
Research-based Lead Gen Swipe File
Test Planning Scenario Tool
How Aetna’s HealthSpire startup generated 638% more leads for its call center

The post Conversion Lifts in 10 Words or Less appeared first on MarketingExperiments.

Adding Content Before Subscription Checkout Increases Product Revenue 38%

Adding content to a process that leads to revenue for a company seems like a bad idea — particularly when that process is already five steps long. But for iReach (at the time, a division of PRNewswire) the decision to add content led to a 31% increase in conversion and a 38% increase in product revenue.

The Control Checkout Process

Here’s the control entry page:


Click on images to enlarge

 

Here’s an example of the following five cart pages in the control process:

In the data, it appeared that many people were exiting the process due to confusion and a lack of information. After studying customer service inquiries, it was clear that there were many questions potential customers had that were not being answered in the process.

The Treatment Checkout Process

Here’s the treatment entry page:

Below the call-to-action are links to additional content about the product for specific customer segments. Each piece of content was designed to answer further questions the PRN team hypothesized most customers were asking about the product in their minds.

These changes along with a clear product selection page (below) generated a significant result.

 

The Results

By adding steps in the process — particularly product information and a clear product matrix, iReach generated a 31% increase in conversion and 38% more revenue from its subscription/ecommerce offering

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The post Adding Content Before Subscription Checkout Increases Product Revenue 38% appeared first on MarketingExperiments.

How to Think About Email Capture Forms Like a Customer

What keeps customers from filling out one of your email capture forms? Is it because they don’t believe you will deliver what you say? Is it because it’s too long? Too short?

In this clip from an in-person training session at 2016’s NIO Summit hosted by NextAfter at MECLABS, Austin McCraw talks about the two essential factors that we can influence to produce more leads through our capture forms.

The post How to Think About Email Capture Forms Like a Customer appeared first on MarketingExperiments.

Marketing is Not About Making Claims; it’s About Fostering Conclusions

Imagine for a moment you are in the 10-items-or-less line at the grocery store. There is a man in front of you getting rung up. He’s wearing sunglasses and a suit. You note amusingly to yourself that he must be especially sensitive to fluorescent light. He’s talking loudly on the phone while the clerk patiently scans his only items: 11 huge containers of protein.

“I’m a closer Frank — it’s what I do,” he gabs into his late-model iPhone Plus. “I’m the best in this city. Believe me. You’ve never seen a closer as good as me, Frank. Frank? You there Frank? Yeah, did you hear what I said Frank? I’m a closer!”

Once the clerk is done ringing him up, he pays, mouths “thank you” and plops a glossy, white business card on the counter. Looking from the clerk to you he points to the card, shoots both of you a thumbs up, gathers his protein into his cart, and walks out the door continuing his deafening conversation with Frank.

His card features a typical real estate logo and a glamor shot of his bust without sunglasses. Though, you do make another half-amusing note-to-self that he is wearing the same tie.

Why Marketers are Just Like Frank’s Photophobic Associate

I took a while painting that picture for you because — every day — marketers do the same thing as Frank’s photophobic associate. We make wild claims about ourselves and expect people to be impressed. When, really, all we’re doing is helping them conclude that we’re not the kind of company they would want to do business with.

The worst part is that a business usually exists in the marketplace because they DO have real value to offer customers. But most of us don’t know how to communicate that to our customers effectively.

When we can get it right, however, and rather than make claims, foster conclusions in the mind of the customer, the results can be powerful.

Take this MECLABS certified experiment recently run with a single-product nutrition company.

Experiment: Background

Test Protocol: TP1798

Experiment ID: Protected

Location: MECLABS Research Library

Background: A single-product company that sells high-quality, all-natural powdered health drinks

Goal:  To increase order conversion

Primary Research Question: Which of the following pages will produce the highest conversion rate?

Approach: A/B multi-factorial split test

Experiment: Control

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Now, take a moment to look at the Control in this test. Before you read any further, it might help you understand what I’m talking about better if you try to identify any photophobic-guy-like claims in the page copy.

Now, they aren’t as dramatic as our opening character, but they are there.

  • Boost Your Energy and Metabolism
  • Improve Digestion and Gastrointestinal Function
  • Detoxify and Alkalize Your Body at a Cellular Level
  • Save Time and Money
  • Limited Offer! Act Now!

There’s more, but let’s just focus on these for a second. It seems at face value to be good copywriting. The words are well-chosen, interesting, and they have a kind of energy to them. But at their heart, they are just bragging.

As a result, the conclusions in the mind of the customer who might be reading this page must be couched in a kind of suspension of disbelief if they are to continue. Maybe the people who buy already know the company is trustworthy so they go on to fill out the form and purchase.

But what about the people unfamiliar with the company? To them, this is just another fad super-food that claims it’s the best. There’s no evidence, no logical argument, no facts to back up what they are saying.

But now, consider the Treatment in this experiment as a contrast.

Experiment: Treatment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In the Treatment, we change a little bit of the copy, but we achieve an entirely different result in the mind of the customer. The copy has changed to focus not on claims, but rather facts, which, in turn, foster the overall conclusion that this is an excellent product and worth paying for.

  • Made from 75 whole food sourced ingredients in their natural form
  • Contains probiotics and enzymes for optimal nutrient absorption and digestion
  • Carefully formulated by doctors and nutritionists to deliver essential nutrients
  • 10+ years of research to develop an easy to mix powder with naturally sweet taste

What’s the result?

Experiment: Results

The result is a 34% increase in conversion. And for an ecommerce product like this one, that translates to pure revenue.

Foster Conclusions, Don’t Make Claims, Make More Money

In the end, people are still people. We are mostly reasonable. We hear arguments and we can change our minds. But when we hear someone making braggadocios claims, rather than trying to rationally win us over, we are naturally repulsed. Your customers are the same way. And when we foster the right conclusions in their mind about us using facts, data, and tangible evidence, we will inevitably feel better about our marketing, and make more money in the process.

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The post Marketing is Not About Making Claims; it’s About Fostering Conclusions appeared first on MarketingExperiments.

Email is a Relational Medium

An email is a conversation. It’s not a magazine ad. It’s not a branding opportunity. It’s not a website. It’s a way to talk to your customers, and (hopefully) have them respond back.

One of the most critical email mistakes we make as marketers is forgetting this fact. We tend to design our emails to look like our ad campaigns. We forget that we’re having a conversation and virtually shout at the people who read our emails.

In this Quick Win Clinic episode (which also happens to have been recorded live at the 2017 MarketingSherpa Summit), Flint optimizes an email campaign submitted by FlexJet that falls into the trap of forgetting the conversational nature of email.

The MECLABS Conversion Index: How optimizing your marketing collateral is as simple as “adding, removing, or changing”

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Optimizing marketing collateral is difficult. First, there is the constant stream of new tactics and clever hacks to implement. Then there are the politics of your team interacting with management for budget, thought leadership and decision making. And on top of that, there is the overwhelming feeling of not knowing where to begin.

MECLABS Institute (MarketingExperiments’ parent company) developed the Conversion Index to help get past these problems.

C=4m+3v+2(i-f)-2a

Through this simple formula, we’ve been able to create the largest library of experiments in the field of conversion optimization.

During the Live Optimization Session at MarketingSherpa Summit 2017 (our sister company’s annual conference), our managing director, Flint McGlaughlin, walks through the Conversion Index and how to use it by simply adding, removing, or changing elements on your page.

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[Infographic] How to Create an Effective Testing and Optimization Plan

Landing Page Optimization: Customer service can be a treasure trove of ideas for LPO

The MECLABS Conversion Index: How optimizing your marketing collateral is as simple as “adding, removing, or changing”

Optimizing marketing collateral is difficult. First, there is the constant stream of new tactics and clever hacks to implement. Then there are the politics of your team interacting with management for budget, thought leadership and decision making. And on top of that, there is the overwhelming feeling of not knowing where to begin.

MECLABS Institute (MarketingExperiments’ parent company) developed the Conversion Index to help get past these problems.

C=4m+3v+2(i-f)-2a
Through this simple formula, we’ve been able to create the largest library of experiments in the field of conversion optimization.

During the Live Optimization Session at MarketingSherpa Summit 2017 (our sister company’s annual conference), our managing director, Flint McGlaughlin, walks through the Conversion Index and how to use it by simply adding, removing, or changing elements on your page.

You Might Also Like:

Sign up to get free access to MarketingSherpa Summit 2017 session replays

Download the free Quick Guide to Conversion Rate Optimization

The MECLABS Conversion Heuristic Applied: How a single-product ecommerce site can optimize its sales with a tested methodology

Homepage Optimization: 5 Marketing blind spots that inhibit conversion (and how you can correct them)

[Infographic] How to Create an Effective Testing and Optimization Plan

Landing Page Optimization: Customer service can be a treasure trove of ideas for LPO

The Prospect’s Perception Gap: How to bridge the dangerous gap between the results we want and the results we have

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There is no such thing as a brand promise — only a brand expectation — after the experience of the value proposition.

Brands make promises all the time, and most of them ring empty and hollow on the ears of a prospect — even if the brand can actually keep its promises.

There is, inherent in every transaction, a perception gap in the mind of the prospect that must be bridged before an exchange can take place.

In April, Flint McGlaughlin, Managing Director, MECLABS (the parent company of both MarketingExperiments and MarketingSherpa), lectured on this gap and how marketers can close it.


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The Prospect’s Perception Gap

There is no such thing as a brand promise — only a brand expectation — after the experience of the value proposition.

Brands make promises all the time, and most of them ring empty and hollow on the ears of a prospect — even if the brand can actually keep its promises.

There is, inherent in every transaction, a perception gap in the mind of the prospect that must be bridged before an exchange can take place.

In April, Flint McGlaughlin, Managing Director, MECLABS (the parent company of both MarketingExperiments and MarketingSherpa), lectured on this gap and how marketers can close it.

<strong>You Might Also Like:</strong>

<a href=”https://www.marketingsherpa.com/summit2017/session-replays”>Session Replays and Presentation Slides from MarketingSherpa Summit 2017</a>

<a href=”https://www.marketingsherpa.com/video/flint-mcglaughlin-marketers-blind-spot”>The Marketer’s Blind Spot: 3 ways to overcome the marketer’s greatest obstacle to effective messaging</a>

<a href=”https://www.meclabs.com/research/lecture/harvard-university-value-proposition-flint-mcglaughlin”>What 15,000 Commercial Experiments Reveal About Why People Are Chosen</a>