Author: pr@cmswire.com

Make Sense of Your Digital Workplace With This Simple Framework

Make Sense of Your Digital Workplace With This Simple Framework

There’s a sweet-sounding buzz in the air. It seems that 2018 may very well be the year the digital workplace starts getting the attention it deserves. And for those of us who have been quietly toiling away in this area for years, it’s about time.

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How to Create Better Brand Experience: Focus on Outcomes Instead of Buzzwords

How to Create Better Brand Experience: Focus on Outcomes Instead of Buzzwords

What’s on your 2018 wish list? Maybe you’re hoping to be more disruptive, improve your win rates, or better manage expectations about your digitally fueled company’s unmatched market-leading capabilities. I just want to give customers what they want, and when it’s all said and done, I suspect you do, too.

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Pave the Way to Better Customer Experience by Dismantling Internal Silos

Pave the Way to Better Customer Experience by Dismantling Internal Silos

We need to talk about silos. Recent research by my firm shows that more than two thirds of digital managers (68 percent) believe their organization’s internal structures are having a negative influence on the business’s ability to deliver effective customer journeys.  In another study, 42 percent of executives agreed that

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5 Symptoms of Poor Office 365 Collaboration and How to Fix Them

5 Symptoms of Poor Office 365 Collaboration and How to Fix Them

When organizations adopt Office 365, some expect collaboration to suddenly become both engaging and painless. However, users often find Office 365 confusing at the start and blame the multitude of tools for collaboration mess. Companies then turn to different approaches  in an effort to reach the right collaboration formula and

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5 Ways the Customer Experience Stack Will Evolve in 2018

5 Ways the Customer Experience Stack Will Evolve in 2018

It’s a common misconception that customers want to be dazzled with magical, over-the-top customer experiences. Matthew Dixon’s excellent book "The Effortless Experience " debunks that myth, providing exhaustive research demonstrating that customers don’t actually want to be “wowed” — they just want easy, frictionless service at every interaction.

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