Tag Archives: abdul razack

How to Get the Customer Experience Right in Voice Interactions

How to Get the Customer Experience Right in Voice Interactions

On a recent Sunday afternoon, I felt a severe pain in my forearm. At first, I thought it was a muscle-related pain, but my index finger was also losing sensation. Thoughts of a possible blood clot crossed my mind, so I called the hospital’s advice line.

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Big Data Analytics Success Depends on These 3 Ingredients

Big Data Analytics Success Depends on These 3 Ingredients

The explosion of activity in the big data analytics sector is both undeniable and understandable.  Done well, big data can help companies realize valuable data and business insights that translate into business value. The Royal Bank of Scotland, for example, has used big data analytics to underpin a strategy

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