Tag Archives: adaptive case management

2016 Contributors of the Year: Deb Miller

2016 Contributors of the Year: Deb Miller

The proof is in the details. And the details are what Deb Miller focuses on in her monthly column for CMSWire. Miller picks apart the elements that create winning customer experiences, whether looking through a wide lens at how the banking industry is reinventing its customer interactions  or on a

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Robots Rising: The Future of Knowledge Work

Robots Rising: The Future of Knowledge Work

He may not be as smart as Watson or Lieutenant Commander Data. He's definitely not as strong as the new FANUC M-2000iA/1700L that can lift 1.7 tons — the equivalent of two small cars or 24 people. And he is certainly not as pretty as the robot “clones” on

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Robots Rising: The Future of Knowledge Work

Robots Rising: The Future of Knowledge Work

He may not be as smart as Watson or Lieutenant Commander Data. He's definitely not as strong as the new FANUC M-2000iA/1700L that can lift 1.7 tons — the equivalent of two small cars or 24 people. And he is certainly not as pretty as the robot “clones” on

Continue reading...