Tag Archives: ai

8 Brands Innovating With Chatbots

8 Brands Innovating With Chatbots

Back in 2016, Microsoft CEO Satya Nadella said that  “chatbots are the new apps,” and ever since then, big name brands have steadily absorbed or borrowed chatbot technology to bolster their stacks. Chatbots are rapidly moving away from being quirky customer service extras to necessary dimensions of the customer journey.

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Top 14 Chatbot Building Platforms of 2017

Top 14 Chatbot Building Platforms of 2017

Chatbots are becoming more commonplace on platforms like Facebook messenger, Slack, Whatsapp and even within company websites and apps. Some brands are leveraging chatbots to enhance customer experiences, while others are deploying them in-house to shape up their digital workplaces. As for the future, Gartner is forecasting that

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Gartner Analyst: AI Application Development Is Stuck in 1958 (For Now)

Gartner Analyst: AI Application Development Is Stuck in 1958 (For Now)

BOSTON — If we compare the application of artificial intelligence (AI) in the enterprise to the history of computer innovation, we're running about 60 years behind. Tom Austin, vice president and fellow at Stamford, Conn.-based Gartner, shared that thought in his keynote address about AI realities this morning at

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What Is a Chatbot? More Importantly, Should You Build One?

What Is a Chatbot? More Importantly, Should You Build One?

Chatbots are sprouting up everywhere, in every industry. Companies with chatbots range from CNN, whose news bot serves requests for news in particular industries, to Marriott International, whose chatbot helps Marriott Rewards members research and book rooms in more than 4,700 hotels.

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Where Alexa For Business and Splunk’s Partnership is Headed

Where Alexa For Business and Splunk's Partnership is Headed

When Alexa for Business launched at AWS re:Invent last week, observers duly noted the advances the technology would make in office productivity. It could make conference calls for you, control the conference room equipment and schedule meetings.

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