Tag Archives: alan porter

Don’t Let Your DX Stack Fall Prey to the Content Fallacy

Don't Let Your DX Stack Fall Prey to the Content Fallacy

In recent months I’ve seen a lot of people posting and reposting an interesting infographic that showcases the “30 Technologies of the Next Decade.” It’s an impressive list of where digital transformation is taking us and how the customer experience will change in the relatively near term.

Continue reading...

Why Your Customer Data Platform Is a Failure

Why Your Customer Data Platform Is a Failure

“Account number, please.” Three simple words that tell me I am about to have a less than optimal customer experience. It’s an all too familiar scenario: I call up a company, and the phone system asks me to punch in my account number to verify who I am.

Continue reading...

Is Real-Time Collaboration a Real Thing?

Is Real-Time Collaboration a Real Thing?

I once strongly believed that the only effective way to get real-time collaboration was to bring people together in a room. My thinking was that technology is great, but it can never replace face-to-face interactions. I’ve seen way too many collaboration technology failures over the years.

Continue reading...