Tag Archives: alan porter

Why Your Customer Data Platform Is a Failure

Why Your Customer Data Platform Is a Failure

“Account number, please.” Three simple words that tell me I am about to have a less than optimal customer experience. It’s an all too familiar scenario: I call up a company, and the phone system asks me to punch in my account number to verify who I am.

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Is Real-Time Collaboration a Real Thing?

Is Real-Time Collaboration a Real Thing?

I once strongly believed that the only effective way to get real-time collaboration was to bring people together in a room. My thinking was that technology is great, but it can never replace face-to-face interactions. I’ve seen way too many collaboration technology failures over the years.

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Do I Really Need 61 Apps on My Work Phone?

Do I Really Need 61 Apps on My Work Phone?

Sixty-one: that’s the number of apps on my company issued cellphone as I sit down to write this article.  These apps cover everything from the pre-loaded general ones, to the specialist apps related to our specific company needs (e.g. file sharing, product catalogs, etc.

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