Tag Archives: anaytics

CMSWire’s Hits of 2015: Customer Experience

CMSWire's Hits of 2015: Customer Experience

Staying focused on the customer is something that’s easy to say, but more challenging to put into practice. While there are a plethora of new technologies, there are also a lot of challenges and distractions out there. The goal is to be customer-centric.

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Where You Need to Be in Coming Weeks (25-Nov-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.) You're Invited: Implement a CX Health Check Join CMSWire

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A ‘Dislike’ for Facebook = A ‘Like’ for Sentiment Analytics

A ‘Dislike’ for Facebook = A ‘Like’ for Sentiment Analytics

When Facebook makes a change, people listen. And one of its most alluded updates may accelerate the evolution of analytics to improve understanding customer sentiment. Mark Zuckerberg, CEO and founder of Facebook, announced during an open Q&A town hall that an empathy or “dislike” button is being considered.

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