Tag Archives: artificial intelligence

10 Ways AI Helps Improve Customer Experiences

10 Ways AI Helps Improve Customer Experiences

Artificial intelligence is making its way into business processes across organizations. However, recent research from PointSource  (registration required) indicates one of its greatest impacts can be seen in the customer experience arena, and specifically, in online shopping.

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Understanding the Needs of Machine Learning Engineers

Understanding the Needs of Machine Learning Engineers

It’s a good time to be a machine learning engineer. According to Indeed's best jobs in the US report for 2018, the position of machine learning engineer ranked fourth, behind commercial project manager (first), full stack developer (second) and computer vision engineer (third).

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How to Address Consumer AI Privacy Concerns

How to Address Consumer AI Privacy Concerns

For some, the mention of artificial intelligence and machine learning conjures images of Skynet deploying armies of self-aware humanoids to destroy society. A more serious and reality-based concern for consumers is that AI may further compromise their data privacy online.

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How to Deliver Personalized B2B Experiences With AI

How to Deliver Personalized B2B Experiences With AI

The modern B2B buyer has been increasingly conditioned to personalized buying experiences due to advances in the consumer world driven by companies such as Amazon, Uber and Google. This trend comes at a time when, according to Forrester Research’s report "A Brand New Day for B2B Commerce " (fee

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Why Artificial Intelligence Roles Need Cross-Over Skillsets

Why Artificial Intelligence Roles Need Cross-Over Skillsets

Recent research from Britain confirms what many people in enterprises already know, artificial intelligence (AI) is going to profoundly change the workplace. However, unlike previous research, the findings contained in the AI in the UK: Ready, willing and able? report published by the House of Lords Select Committee on artificial

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How 5 Companies Successfully Introduced AI Into the Customer Experience

How 5 Companies Successfully Introduced AI Into the Customer Experience

Do we still need humans to power customer experiences? Yes, according to Forrester.  In its Digital CX Trends 2018 report  (fee charged) released today, Forrester researchers found that "while AI, intelligent agents, and chatbots were central to the business conversation in 2017, most companies discovered they lack the design acumen

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What Is Deep Learning and How Does it Relate to AI?

What Is Deep Learning and How Does it Relate to AI?

Google’s AlphaGo made history in May 2017 when it defeated Ke Jie, the world’s reigning champion of the ancient Chinese game Go. It was the first computer program to defeat a professional human Go player, much less a world champion. Later that year, Google introduced AlphaGo Zero, an even

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