Tag Archives: bots

3 Ways Cities Use Chatbots

3 Ways Cities Use Chatbots

Chatbots aren’t just for businesses anymore, they’re also being utilized by city governments that are relying more and more technology for daily operations. Some employ the same bots as corporations, while others work with municipal-specific tools. Regardless, what smart cities do with these bots isn’t that different from private enterprise.

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Microsoft Launches Free Teams for Collaboration, Slack Gets Better Search, More News

Microsoft Launches Free Teams for Collaboration, Slack Gets Better Search, More News

Microsoft has finally released its freemium version of Teams, its collaboration app which is widely seen as the company’s answer to Slack. The rumor mill has been working overtime about freemium Teams for months and while Redmond, Wash.-based Microsoft refused to comment about it officially, there were too many "leaks"

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Business Process Management Success Starts With People

Business Process Management Success Starts With People

Many businesses turn to tools and technology to cope with the pace of change and innovation, but at times this emphasis on technical solutions leads executives to overlook the role people play in organizational success.

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8 Changes Chatbots Will Bring to the Workplace

8 Changes Chatbots Will Bring to the Workplace

Meet your new co-worker who never gets sick, never takes vacations and will never quit: a chatbot. Chatbots are here to stay in the digital workplace and companies that wish to remain competitive in the future will ultimately use them.

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12 Things Marketers Should Know About MarTech’s New Categories

12 Things Marketers Should Know About MarTech's New Categories

At last count marketers have 6,829 marketing technology (MarTech) solutions available from 6,242 unique vendors in about 50 categories from which to choose, according to Scott Brinker’s 7th edition of the marketing technology landscape.  Brinker, vice president of platform ecosystem at HubSpot  and author of the Chief Marketing Technologist

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Microsoft Buys Semantic to Expand Voice Strategy, SharePoint Top Influencers, More News

Microsoft Buys Semantic to Expand Voice Strategy, SharePoint Top Influencers, More News

Redmond, Wash.-based Microsoft announced on May 20 it was buying conversational artificial intelligence start-up Semantic Machines to improve its "conversational AI" efforts. According to a blog post by David Ku, CVP and chief technology officer of Microsoft AI and research, Berkeley, Calif.

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What Comes Next for Chatbots and Customer Experience

What Comes Next for Chatbots and Customer Experience

Chatbots are a simple and fun way to help shoppers find what they are looking for and enhance their online customer experience. Thanks to recent advances, web developers are now creating chatbots that are ever-more human, aiding the flow of communication by recognizing verbal patterns and interpreting non-verbal signs.

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