Tag Archives: bots

New Data Indicates People Don’t Use Chatbots Like We Think

New Data Indicates People Don't Use Chatbots Like We Think

In 2017, only 2 percent of customer service departments were using chatbots. Research from Gartner says that 25 percent of customer service and support operations will integrate virtual customer assistants or chatbot technology by 2020.  Essentially, chatbots are designed to field customer questions or to help employees find information more

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3 Ways Cities Use Chatbots

3 Ways Cities Use Chatbots

Chatbots aren’t just for businesses anymore, they’re also being utilized by city governments that are relying more and more technology for daily operations. Some employ the same bots as corporations, while others work with municipal-specific tools. Regardless, what smart cities do with these bots isn’t that different from private enterprise.

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Microsoft Launches Free Teams for Collaboration, Slack Gets Better Search, More News

Microsoft Launches Free Teams for Collaboration, Slack Gets Better Search, More News

Microsoft has finally released its freemium version of Teams, its collaboration app which is widely seen as the company’s answer to Slack. The rumor mill has been working overtime about freemium Teams for months and while Redmond, Wash.-based Microsoft refused to comment about it officially, there were too many "leaks"

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Business Process Management Success Starts With People

Business Process Management Success Starts With People

Many businesses turn to tools and technology to cope with the pace of change and innovation, but at times this emphasis on technical solutions leads executives to overlook the role people play in organizational success.

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8 Changes Chatbots Will Bring to the Workplace

8 Changes Chatbots Will Bring to the Workplace

Meet your new co-worker who never gets sick, never takes vacations and will never quit: a chatbot. Chatbots are here to stay in the digital workplace and companies that wish to remain competitive in the future will ultimately use them.

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12 Things Marketers Should Know About MarTech’s New Categories

12 Things Marketers Should Know About MarTech's New Categories

At last count marketers have 6,829 marketing technology (MarTech) solutions available from 6,242 unique vendors in about 50 categories from which to choose, according to Scott Brinker’s 7th edition of the marketing technology landscape.  Brinker, vice president of platform ecosystem at HubSpot  and author of the Chief Marketing Technologist

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