Tag Archives: brand ambassadors

Here’s Why Field Service Technicians Are Your New Brand Ambassadors

Here's Why Field Service Technicians Are Your New Brand Ambassadors

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service is now just a piece of the overall customer experience.

Continue reading...

Turning Your Customers into Ambassadors

Turning Your Customers into Ambassadors

People love helping others. According to research by Leader Networks CEO Vanessa DiMauro, 80 percent of people participate in online communities just because they like helping others. They love carrying the torch, feeling altruistic and finding a sense of belonging in doing so. This is community at its finest.

Continue reading...