There are two ways to build a brand community: ask for budget, cross your fingers and hope you’re gathering the right people in the right way; or research potential and existing members and leaders in your organization to find out exactly how a community can best serve the needs ofContinue reading...
Maintaining your reputation used to be a relatively simple task, even in the early days of the world wide web, because even when some of your customers had issues, there weren’t many popular places online or offline for them to voice their complaints.Continue reading...
There is no such thing as a brand promise — only a brand expectation — after the experience of the value proposition.
Brands make promises all the time, and most of them ring empty and hollow on the ears of a prospect — even if the brand can actually keep its promises.
There is, inherent in every transaction, a perception gap in the mind of the prospect that must be bridged before an exchange can take place.
In April, Flint McGlaughlin, Managing Director, MECLABS (the parent company of both MarketingExperiments and MarketingSherpa), lectured on this gap and how marketers can close it.
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“Philip Morris & Co. (now Altria) had originally introduced the Marlboro brand as a woman’s cigarette in 1924,” according to Wikipedia.
In 1954, however, that all changed. Launching what’s known as one of the most universally successful advertising campaigns in history, Leo Burnett created The Marlboro Man.
The thing that’s interesting for readers of this blog is that Phillip Morris’ team did it by employing a repeatable strategy.
It’s not a strategy that makes it all right to outright lie to your customers, but it is a strategy that you can employ for both great products and bad products.
And it was invented 2,300 years ago by a man named Aristotle.
Aristotle created the notion of the “syllogism,” or “deduction” as it is often translated from Aristotle’s Greek.
Here’s an excerpt from Aristotle’s Prior Analytics that defines “deduction.”
A deduction is speech (logos) in which, certain things having been supposed, something different from those supposed results of necessity because of their being so. (Prior Analytics I.2, 24b18–20)
– Quoted from The Stanford Encyclopedia of Philosophy
In last week’s web clinic, “Repeatable Brand Strategy,” Flint McGlaughlin explained it like this:
Aristotle’s syllogisms are at the heart of every successful brand strategy whether the creators are aware or not. Brands can leverage Aristotle’s idea of the syllogism to create a repeatable and successful brand strategy by creating what Flint calls a “virtual syllogism.”
By creating The Marlboro Man, Phillip Morris and Leo Burnett incidentally created the following virtual syllogism:
It seems simple, but it set Marlboro apart from their competitors who were still trying to highlight things like the “health benefits” of filters or flavors.
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Repeatable Brand Strategy [MarketingExperiments web clinic replay]
Inbound Marketing: HP turns interns into brand ambassadors with Twitter contest [From MarketingSherpa]
Brand Affinity: Mellow Mushroom builds engagement via original content, e-club program [From MarketingSherpa]
Hacking Patagonia’s PR Strategy: How to improve your brand’s voice and influence [From MarketingSherpa]
7 Surprisingly Successful Brands on Instagram [From MarketingSherpa]
Does Brand Really Matter? [MarketingExperiments web clinic replay]
An Executive Look at Newspaper Industry Transformation [From MECLABS Institute]
The origin of the word branding comes from the branding of cattle. Let’s travel back in time 100 years and listen in to a branding conversation by two cattlemen. “Very impressive brand, Tom. It has a wonderful aesthetic feel to it.Continue reading...