Tag Archives: change management

How to Turn Resistant Customers Into Adopters

How to Turn Resistant Customers Into Adopters

When AOL announced it would no longer support AOL Instant Messenger (AIM) in 2017, I had a flashback to the days when AIM was at the center of my social and work networks. If you remember signing up for an AIM account, you’ll recall that the process wasn’t very intuitive.

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The Digital Workplace Is Not an IT Project

The Digital Workplace Is Not an IT Project

By some accounts, more than 70 percent of all IT projects fail. Standish conducted a study for Computerworld in which it surveyed 3,555 IT projects between 2003 and 2012 with labor costs of at least $10 million and found that only 6.4 percent of these projects were a success.

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The 5 Most Common Business Process Management Hurdles

The 5 Most Common Business Process Management Hurdles

Organizational change management requires dedication, clarity of vision and patience to be effective. While every organization will face a different set of challenges when undertaking a business process management (BPM) initiative, the challenges often fall into one of the five categories below. 1.

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Why Your Company Needs a Disruptor-in-Chief

Why Your Company Needs a Disruptor-in-Chief

As the online economy continues to affect existing business models, many companies are finding that the biggest hurdle to future success may well be doing things the way they always have in the past. That shouldn’t come as a shock. Inertia is common in many organizations.

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What Sets Effective Intranets Apart?

What Sets Effective Intranets Apart?

An intranet is a vital part of any digital workplace strategy. When done right, an intranet can act as a functional resource for employees while also representing a company’s culture.  But intranets have a bad reputation. Sometimes even the word “intranet” can be taboo.

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5 Strategies to Manage Change In a Digital Workplace

5 Strategies to Manage Change In a Digital Workplace

While the digital workplace is here to stay, change continues all around us. The changes companies must manage and adapt to in a digital workplace are impacted by many internal and external factors including technology, budgets, business model, politics, location, processes, leadership, legal and tax barriers. In their 2017 digital workplace trends study,

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Looking for a Digital Workplace? Don’t Forget the Humanity

Looking for a Digital Workplace? Don't Forget the Humanity

Today’s avalanche of technology promises to make everything better, especially in business and government, where the work gets done. From the digital workplace to the customer experience to artificial intelligence and beyond, automated nirvana, we are told, is just around the corner.

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