Tag Archives: chatbot

Workers Are Using AI at Home, Not in the Workplace. Here’s Why

Workers Are Using AI at Home, Not in the Workplace. Here's Why

Employees are willing and ready to work with artificial intelligence (AI), but businesses aren't training them on the skills needed to do so or in some cases, failing to introduce the tools at all.  So found a recent survey released by Redwood City, Calif.-based Oracle  and research firm Future Workplace.

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3 Considerations When Training a Chatbot

3 Considerations When Training a Chatbot

Think training a chatbot is easy? Think again. According to Ashok Kumar, vice-president of digital for Verizon, it’s a process that never ends. Operating through existing messaging platforms like text, Facebook Messenger, or Slack, bots use natural language processing to connect people with information.

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Why Organizations Are Turning To Artificial Intelligence

Why Organizations Are Turning To Artificial Intelligence

There's no doubt that AI adoption is increasing, in fact, a recent article from Forbes stated that 80 percent of business are investing in AI. Oracle CEO Mark Hurd agrees and is betting the fortunes of Oracle on the fact that more than half of enterprise data will be

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Are Your Chatbot Initiatives Underperforming? Chatbot Silos Are Likely The Reason

Are Your Chatbot Initiatives Underperforming? Chatbot Silos Are Likely The Reason

Chatbots are the new apps — and no, that's not hyperbole.  According to a survey conducted by SurveyMonkey, Salesforce, Drift and myclever, consumers believe Chatbots to be 35 percent better than apps at answering both complex questions, and better than apps in 5 of the 10 specific use cases they

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8 Brands Innovating With Chatbots

8 Brands Innovating With Chatbots

Back in 2016, Microsoft CEO Satya Nadella said that  “chatbots are the new apps,” and ever since then, big name brands have steadily absorbed or borrowed chatbot technology to bolster their stacks. Chatbots are rapidly moving away from being quirky customer service extras to necessary dimensions of the customer journey.

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Amdocs Smartbot Aims to Handle Customer Service and Close the Deal

Amdocs has rolled out an intelligent bot called Smartbot for its digital service provider customers. Powered by aia, Amdocs’ intelligence platform, and Microsoft Cognitive Services, Smartbot is able to engage customers in conversation and perhaps more significantly, can also close transactions for the customers.

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