Tag Archives: chatbots

Top 26 ChatBot Builders for 2019

Top 26 ChatBot Builders for 2019

Chatbots have become commonplace on platforms such as Facebook Messenger, Slack and WhatsApp. In fact, most enterprise company websites now boast a chatbot in some way shape or form in the bottom righthand corner. In 2018 alone, the chatbot landscape leapt forward, with AI chatbots that are able to recommend personalized content based on user location and voice-enabled chatbots like Amazon Alexa than can be used to summon your Tesla from the garage.

Continue reading...

What Collaboration Will Look Like in 2019

What Collaboration Will Look Like in 2019

According to a recent report by McKinsey, collaboration is supposed to improve a company's productivity by 20 to 30 percent. I have been following collaboration as an industry analyst for the last 30 years and have tried many times to predict upcoming trends in the space.

Continue reading...

How SMBs Can Successfully Adopt Chatbots, AI and IoT Marketing

How SMBs Can Successfully Adopt Chatbots, AI and IoT Marketing

Maintaining digital relevance is a priority for most brands, however, according to recent research by Capterra, SMB brands are struggling in this area. The study surveyed over 700 SMB leaders, 47 percent of respondents said they factor technology trends and advancements into their strategic planning.

Continue reading...

Nobody Cares About Your Cute Chatbot

Nobody Cares About Your Cute Chatbot

Building a chatbot can be a tricky affair. How playful should the chatbot be? How many hundreds of emoji-filled responses and whimsical replies should you build in? Should you personalize responses based on the weather in the end-user’s location? If you find yourself asking these questions — stop.

Continue reading...

Confused by AI Hype and Fear? You’re Not Alone

Confused by AI Hype and Fear? You’re Not Alone

As someone working in machine learning, the hype around AI is both exciting and troubling. Although it’s great people want to discuss developments in the field, the way they talk often has the unintended effect of obscuring the meaning of key terms.

Continue reading...

Creating Great Conversational Experiences Has Its Challenges

Creating Great Conversational Experiences Has Its Challenges

AT&T is investing in both chatbots and artificial intelligence (AI) to support its business customers and Sorabh Saxena, president of business operations at AT&T, knows the drill. “It’s important for chatbots to be personal, professional, accurate and friendly,” he said.

Continue reading...