Tag Archives: chatbots

How SMBs Can Successfully Adopt Chatbots, AI and IoT Marketing

How SMBs Can Successfully Adopt Chatbots, AI and IoT Marketing

Maintaining digital relevance is a priority for most brands, however, according to recent research by Capterra, SMB brands are struggling in this area. The study surveyed over 700 SMB leaders, 47 percent of respondents said they factor technology trends and advancements into their strategic planning.

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Nobody Cares About Your Cute Chatbot

Nobody Cares About Your Cute Chatbot

Building a chatbot can be a tricky affair. How playful should the chatbot be? How many hundreds of emoji-filled responses and whimsical replies should you build in? Should you personalize responses based on the weather in the end-user’s location? If you find yourself asking these questions — stop.

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Confused by AI Hype and Fear? You’re Not Alone

Confused by AI Hype and Fear? You’re Not Alone

As someone working in machine learning, the hype around AI is both exciting and troubling. Although it’s great people want to discuss developments in the field, the way they talk often has the unintended effect of obscuring the meaning of key terms.

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Creating Great Conversational Experiences Has Its Challenges

Creating Great Conversational Experiences Has Its Challenges

AT&T is investing in both chatbots and artificial intelligence (AI) to support its business customers and Sorabh Saxena, president of business operations at AT&T, knows the drill. “It’s important for chatbots to be personal, professional, accurate and friendly,” he said.

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New Data Indicates People Don’t Use Chatbots Like We Think

New Data Indicates People Don't Use Chatbots Like We Think

In 2017, only 2 percent of customer service departments were using chatbots. Research from Gartner says that 25 percent of customer service and support operations will integrate virtual customer assistants or chatbot technology by 2020.  Essentially, chatbots are designed to field customer questions or to help employees find information more

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3 Ways Cities Use Chatbots

3 Ways Cities Use Chatbots

Chatbots aren’t just for businesses anymore, they’re also being utilized by city governments that are relying more and more technology for daily operations. Some employ the same bots as corporations, while others work with municipal-specific tools. Regardless, what smart cities do with these bots isn’t that different from private enterprise.

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How Chatbots are Improving Employee Experience

How Chatbots are Improving Employee Experience

Chatbots are typically thought of as customer-facing tools — virtual digital assistants that help companies triage customer care or answer easy client questions. But bots have internal uses too, as human resource departments integrate them with Slack, Microsoft Teams, and other messaging platforms employees regularly use.

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Why Your Approach to Chatbot and IVR Projects Is All Wrong

Why Your Approach to Chatbot and IVR Projects Is All Wrong

Businesses today treat interactive voice response (IVR) and chatbots for customer service like any other IT project: gather requirements, define solution architecture, choose vendor, purchase platform, install/configure platform (the latter is still needed, even in the SaaS model), build IVR scripts on platform, test, deploy, end of project.

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