Tag Archives: chatbots

Why Your Approach to Chatbot and IVR Projects Is All Wrong

Why Your Approach to Chatbot and IVR Projects Is All Wrong

Businesses today treat interactive voice response (IVR) and chatbots for customer service like any other IT project: gather requirements, define solution architecture, choose vendor, purchase platform, install/configure platform (the latter is still needed, even in the SaaS model), build IVR scripts on platform, test, deploy, end of project.

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The Enterprise Chatbot: Your Future Coworker?

The Enterprise Chatbot: Your Future Coworker?

Artificial intelligence might still sound like a thing of the future, but the truth is AI-driven chatbots are changing the way we look at the workplace today.  Accenture predicts that by 2035, artificial intelligence “will double economic growth rates in 12 developed countries and boost labor productivity by up to

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8 Changes Chatbots Will Bring to the Workplace

8 Changes Chatbots Will Bring to the Workplace

Meet your new co-worker who never gets sick, never takes vacations and will never quit: a chatbot. Chatbots are here to stay in the digital workplace and companies that wish to remain competitive in the future will ultimately use them.

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Accelerate Workplace Transformation: From Chatbots to Intelligent Agents

Accelerate Workplace Transformation: From Chatbots to Intelligent Agents

With all the buzz around chatbots and artificial intelligence (AI), you could be forgiven for not understanding where one ends and the other begins. You’re not alone. The 2017 Gartner Emerging Technologies Hype Cycle showed virtual assistants and machine learning at the very apex of hype, ready for a correction.

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12 Things Marketers Should Know About MarTech’s New Categories

12 Things Marketers Should Know About MarTech's New Categories

At last count marketers have 6,829 marketing technology (MarTech) solutions available from 6,242 unique vendors in about 50 categories from which to choose, according to Scott Brinker’s 7th edition of the marketing technology landscape.  Brinker, vice president of platform ecosystem at HubSpot  and author of the Chief Marketing Technologist

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