Tag Archives: chatbots

Digital Experience in 2018: 5 Trends

Digital Experience in 2018: 5 Trends

The past year was one of change for the digital experience. Thanks to the rising availability of machine learning, contextual experiences are finding their footing in every industry, the use of personal content is giving new vigor to ecommerce, and vendors are evolving their classic content management systems (CMS) into more powerful digital experience platforms (DXP).

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4 Marketing Automation Trends to Watch in 2018

4 Marketing Automation Trends to Watch in 2018

According to some estimates, worldwide spending on marketing automation software will hit $32 billion this year, and that number is expected to increase in the years to come as more companies begin embracing marketing automation and the tools become more sophisticated. Thanks to products from companies like Hubspot, Marketo

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Top 14 Chatbot Building Platforms of 2017

Top 14 Chatbot Building Platforms of 2017

Chatbots are becoming more commonplace on platforms like Facebook messenger, Slack, Whatsapp and even within company websites and apps. Some brands are leveraging chatbots to enhance customer experiences, while others are deploying them in-house to shape up their digital workplaces. As for the future, Gartner is forecasting that

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What Is a Chatbot? More Importantly, Should You Build One?

What Is a Chatbot? More Importantly, Should You Build One?

Chatbots are sprouting up everywhere, in every industry. Companies with chatbots range from CNN, whose news bot serves requests for news in particular industries, to Marriott International, whose chatbot helps Marriott Rewards members research and book rooms in more than 4,700 hotels.

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The Rise of the Digital Workplace Chatbot

The Rise of the Digital Workplace Chatbot

Chatbots have invaded the workplace. Or at least, invaded the conversations around the digital workplace. In the last month, I have seen some outstanding presentations on the use of conversational interfaces (aka chatbots, aka bots) in the digital workplace/intranet context.

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Workplace Chatbots: Too Little, Too Soon?

Workplace Chatbots: Too Little, Too Soon?

“The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand” — MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964 Workplace chatbots promise to lighten employees' repetitive tasks and tackle information overload, as Andrew Pope and

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