Tag Archives: chatbots

How 5 Companies Successfully Introduced AI Into the Customer Experience

How 5 Companies Successfully Introduced AI Into the Customer Experience

Do we still need humans to power customer experiences? Yes, according to Forrester.  In its Digital CX Trends 2018 report  (fee charged) released today, Forrester researchers found that "while AI, intelligent agents, and chatbots were central to the business conversation in 2017, most companies discovered they lack the design acumen

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Troy Campano: Boost Employee Productivity with a ‘Single, Simplified Experience’

Troy Campano: Boost Employee Productivity with a 'Single, Simplified Experience'

Troy Campano helps develop digital workplace technologies to modernize and simplify the day-to-day experience for insurance company Liberty Mutual’s more than 50,000 employees. "Starting in 2013, we began a journey to build an Intelligent Workplace platform and Digital Assistant for our 50,000+ employees that we call Workgrid," Campano said.

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How to Start Your Digital Transformation

How to Start Your Digital Transformation

Digital transformation relates to the change associated with the application of technology, but it isn't just about adopting new technologies. Digital transformation is also about how these new technologies affect the way we work, who we work with, and how we create value.

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The Intelligent Workplace’s Promise and Pitfalls #DigWorkChat

The Intelligent Workplace's Promise and Pitfalls #DigWorkChat

Artificial intelligence has been making its way into the workplace for a few years now, whether in the form of AI-driven search platforms, rudimentary chatbots or voice-enabled assistants. But with the promise of AI comes some caveats.

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The Intelligent Workplace Couldn’t Come at a Better Time

The Intelligent Workplace Couldn't Come at a Better Time

The pace of change, especially technological change, is moving faster than ever. As technology advances, it continues to become more capable and accessible, leading to disruptions in both our personal and professional lives. The effects of technological disruptions aren’t subtle, and that’s especially evident in the workplace.

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Chatbots Belong in the Workplace (Provided They’re Well-Designed)

Chatbots Belong in the Workplace (Provided They're Well-Designed)

Chatbots, or conversational user interfaces, allow people to interact with systems in more human ways. In the workplace they promise to tackle information overload, simplify services and lighten the load of repetitive tasks using rules and artificial intelligence (AI).

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