Tag Archives: chatbots

New Data Indicates People Don’t Use Chatbots Like We Think

New Data Indicates People Don't Use Chatbots Like We Think

In 2017, only 2 percent of customer service departments were using chatbots. Research from Gartner says that 25 percent of customer service and support operations will integrate virtual customer assistants or chatbot technology by 2020.  Essentially, chatbots are designed to field customer questions or to help employees find information more

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3 Ways Cities Use Chatbots

3 Ways Cities Use Chatbots

Chatbots aren’t just for businesses anymore, they’re also being utilized by city governments that are relying more and more technology for daily operations. Some employ the same bots as corporations, while others work with municipal-specific tools. Regardless, what smart cities do with these bots isn’t that different from private enterprise.

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How Chatbots are Improving Employee Experience

How Chatbots are Improving Employee Experience

Chatbots are typically thought of as customer-facing tools — virtual digital assistants that help companies triage customer care or answer easy client questions. But bots have internal uses too, as human resource departments integrate them with Slack, Microsoft Teams, and other messaging platforms employees regularly use.

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Why Your Approach to Chatbot and IVR Projects Is All Wrong

Why Your Approach to Chatbot and IVR Projects Is All Wrong

Businesses today treat interactive voice response (IVR) and chatbots for customer service like any other IT project: gather requirements, define solution architecture, choose vendor, purchase platform, install/configure platform (the latter is still needed, even in the SaaS model), build IVR scripts on platform, test, deploy, end of project.

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The Enterprise Chatbot: Your Future Coworker?

The Enterprise Chatbot: Your Future Coworker?

Artificial intelligence might still sound like a thing of the future, but the truth is AI-driven chatbots are changing the way we look at the workplace today.  Accenture predicts that by 2035, artificial intelligence “will double economic growth rates in 12 developed countries and boost labor productivity by up to

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8 Changes Chatbots Will Bring to the Workplace

8 Changes Chatbots Will Bring to the Workplace

Meet your new co-worker who never gets sick, never takes vacations and will never quit: a chatbot. Chatbots are here to stay in the digital workplace and companies that wish to remain competitive in the future will ultimately use them.

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