Tag Archives: community management

Rita Zonius: Help Employees Understand ‘How Change Will Benefit Them Personally’

Rita Zonius: Help Employees Understand 'How Change Will Benefit Them Personally'

Rita Zonius had witnessed the evolution of digital workplace technologies and the accompanying shifts in users’ perceptions of those tools. "Back in the day, it wasn’t easy to encourage people to let go of their siloed repositories of information," she said.

Continue reading...

Turn Your Enterprise Social Network Into an Innovation Pipeline

Turn Your Enterprise Social Network Into an Innovation Pipeline

There are multiple approaches companies can take with innovation. Some invest huge sums into research and product development, some spend less but have highly focused innovation teams. Others look to surface innovation from across their workforce through open innovation.

Continue reading...

Memo to Facebook: A Platform Isn’t a Community

Memo to Facebook: A Platform Isn't a Community

What do data security and scalable online moderation have in common? Both are plaguing Facebook right now, and both indicate a profound milestone in the evolution of the Information Age. For many years, tech companies and consumers alike have been confusing the term “platform” with the term “community.

Continue reading...

5 Ways to Kick-Start Your Enterprise Social Network

5 Ways to Kick-Start Your Enterprise Social Network

Enterprise social networks (ESN) are buzzing. Or so we hear. Yet for every company bragging about their amazing ESN adoption rates, we also hear many more tales of how hard it’s been, of how an organization has struggled to find any real purpose.

Continue reading...

Are LinkedIn’s Groups Changes Too Little, Too Late?

Are LinkedIn's Groups Changes Too Little, Too Late?

LinkedIn sent a cryptic message to Group Admins on Jan. 14 announcing it was “making some changes to the LinkedIn Groups experience.” The three changes to the Groups community features were: the ability to post video, @mention members, and see Groups from your homepage and in the feed.

Continue reading...

Blockchain Is an Opportunity for Community Managers

Blockchain Is an Opportunity for Community Managers

The term “blockchain” has been thrown about a lot over the last few months, typically followed by a fair amount of hyperbole. For instance, William Mougayar, the author of "The Business Blockchain," described it as “a tsunami-like phenomenon, slowly advancing and gradually enveloping everything along its way.

Continue reading...

9 Big Community and Collaboration Platform Trends for 2018

9 Big Community and Collaboration Platform Trends for 2018

Online community software had a big year in 2017, and it looks as if this trend will continue into 2018. On the one end you’ve got richer community experiences and more personalization, and at the other, big headlines around mergers and acquisitions to consolidate niche platforms into big name players.

Continue reading...

Apple Doesn’t Hide Its Customer Community, So Why Do You?

Apple Doesn't Hide Its Customer Community, So Why Do You?

How can I best integrate my website with my community?  A lot of companies worry about this co-existence. They fear their customers will become confused if they land on a community but want to buy a product, or if they think the community is the company’s website.

Continue reading...

Will Jive Customers Win With Lithium Takeover?

Will Jive Customers Win With Lithium Takeover?

Lithium Technologies CEO Rob Tarkoff said the company will give newly-acquired Jive customers the option to continue using their Jive-x online community software or move to “something better in a relatively near-term period of time.” Tarkoff was short on specifics in his interview with CMSWire the day after Lithium announced it acquired Jive’s external online community business, bringing

Continue reading...

Here’s Why Insight Engines Are the Next Big Thing

Here’s Why Insight Engines Are the Next Big Thing

Gartner recently released its new Magic Quadrant for Insight Engines, effectively replacing the Stamford, Conn.-based technology research company’s previous Magic Quadrant for Enterprise Search.  Gartner defines insight engines as enterprise search that [provides] “more-natural access to information for knowledge workers and other constituents in ways that enterprise search has not.”

Continue reading...