Tag Archives: company culture

Customer-Centric? Employee-Centric? How About a People-Centric Culture

Customer-Centric? Employee-Centric? How About a People-Centric Culture

While customer experience strategies and transformations must include a priority focus on the employee experience, they often don’t. Many companies believe they can improve the customer experience without improving the employee experience. Big mistake. The correlation is real. Happy employees lead to happy customers.

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7 Ways to Improve Your Company’s Employee Experience

7 Ways to Improve Your Company's Employee Experience

We have to do better at employee experience. More than half (51 percent) of the US workforce is not engaged, according to a recent report from Gallup.  Alan Lepofsky, who studies the Future of Work as an analyst for Constellation Research, noted that organizations often still offer employees

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How Your Company Culture Supports Your Digital Workplace

How Your Company Culture Supports Your Digital Workplace

Organizations that offer a great employee experience and support high employee engagement reap the rewards of increased productivity and innovation. Those benefits flow from a well-implemented digital workplace ecosystem, which provides digital tools, services and applications that enable new, more effective ways of working.

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Overcoming Dysfunctional Leadership in the Digital Workplace

Overcoming Dysfunctional Leadership in the Digital Workplace

Let's take a moment to knock digital off its pedestal and point out the obvious. Technology isn't going to save your business from leaders with poorly developed personalities who lack the warmth, empathy and compassion to treat both customers and employees with respect.

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Workplace Anxiety Can Paralyze Your Team: Here’s What to Do

Workplace Anxiety Can Paralyze Your Team: Here's What to Do

We live in times of accelerated change and rising complexity. Disruption is everywhere. Politics at home and abroad are in a state of upheaval. In nearly every aspect of modern life, certainty and predictability are elusive. In short, these are anxious times. People everywhere are nervous and stressed out.

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