Tag Archives: contact center

Cisco Acquires Broadsoft for $1.9 Billion

Cisco Acquires Broadsoft for $1.9 Billion

Cisco has now topped the $6 billion mark in acquisitions this year with its latest buy — $1.9 billion for cloud communications and collaboration provider BroadSoft. Cisco officials announced the deal this morning, which they said combines cloud-based unified communications, collaboration and contact center software solutions.

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Cisco Acquires BroadSoft for $1.9 Billion

Cisco Acquires BroadSoft for $1.9 Billion

Cisco has now topped the $6 billion mark in acquisitions this year with its latest buy — $1.9 billion for cloud communications and collaboration provider BroadSoft. Cisco officials announced the deal this morning, which they said combines cloud-based unified communications, collaboration and contact center software solutions.

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How to Make the Most of Your Contact Center Data

How to Make the Most of Your Contact Center Data

Your company’s contact center is more than just a hotline for fielding customer questions or complaints. And if you're still viewing it that way, it’s time to say goodbye to that outdated perception. Contact centers are your hub for delivering outstanding customer service.

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