Tag Archives: conversational experience

Creating Great Conversational Experiences Has Its Challenges

Creating Great Conversational Experiences Has Its Challenges

AT&T is investing in both chatbots and artificial intelligence (AI) to support its business customers and Sorabh Saxena, president of business operations at AT&T, knows the drill. “It’s important for chatbots to be personal, professional, accurate and friendly,” he said.

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What Is a Conversational Experience?

What Is a Conversational Experience?

At its core, conversational experience is an easy-back-and forth with a customer on a specific channel such as chat or voice. The customer is able to speak or type naturally and ask spontaneous questions — without having to navigate cumbersome IVRs, thank you very much.

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