Tag Archives: customer call centers

Welcome Amazon Connect, the AWS Call Center Platform

Welcome Amazon Connect, the AWS Call Center Platform

Amazon Web Services (AWS) just released Amazon Connect  — its "simple, scalable and reliable service" for running call centers.  The service uses automatic speech recognition and artificial intelligence, some of the same technology used by Amazon.com’s own customer service system, to route and manage calls.

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Genesys Grabs at Global Scale with $1.4B Interactive Intelligence Buy

San Francisco-based Genesys announced that it has entered into a definite agreement to acquire Interactive Intelligence Group, an Indianapolis-based provider of cloud-based software and services for the contact center in a cash-and-stock deal valued at $1.4 billion.

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