Tag Archives: customer communications

What Is a Conversational Experience?

What Is a Conversational Experience?

At its core, conversational experience is an easy-back-and forth with a customer on a specific channel such as chat or voice. The customer is able to speak or type naturally and ask spontaneous questions — without having to navigate cumbersome IVRs, thank you very much.

Continue reading...

Topdown’s INTOUCH: One Vendor’s Answer to the Challenge of DX

Topdown's INTOUCH: One Vendor's Answer to the Challenge of DX

Customer communications management (CCM) specialist Topdown launched a new product on May 1 designed to improve the consistency and quality of customer experiences by putting the management customer communications in the hands of the users.

Continue reading...