Tag Archives: customer exerpeince

How Machine Learning Improves Customer Experience (and Increases Revenue)

How Machine Learning Improves Customer Experience (and Increases Revenue)

As machine learning algorithms are increasingly embedded in today's analytics applications, this offspring of artificial intelligence is grabbing headlines.  In reality, however, the technology isn’t as new as you might think. Its roots in academia date back to the 1950s.

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Customer Service Is the New Customer Acquisition

Customer Service Is the New Customer Acquisition

LONDON — Traditionally, brands have controlled the narrative between themselves and their customers, mainly because they had near-exclusive access to the required technology. But with the introduction of social media, customers gained a voice in the narrative and the balance of power shifted in their favor.

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Where You Need to Be in Coming Weeks (29-May-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.) You're Invited: New Use Cases for DAM in the Enterprise Join CMSWire and Nuxeo on Mar 5th for a

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