Tag Archives: customer service

Does Your Company Need a Chatbot?

Does Your Company Need a Chatbot?

If you're in customer service or marketing, you hear a lot about chatbots and messaging, but you might ask yourself: Does my company need this? We have a website, a mobile app, a social presence, and phone and email support — do we really need another channel? It comes down to

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Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)

Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)

The intranet has evolved within the modern workplace, transcending its role as a relatively simple internal publishing platform and centralized location to store information. Businesses, if they aren’t already, need to quickly move beyond that simple intranet concept.

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How Chatbots Improve Customer Experiences and Increase Efficiency

How Chatbots Improve Customer Experiences and Increase Efficiency

To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required.  Mobile apps have also made customer experiences more efficient for everything from banking to ordering takeout food.

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Amdocs Smartbot Aims to Handle Customer Service and Close the Deal

Amdocs has rolled out an intelligent bot called Smartbot for its digital service provider customers. Powered by aia, Amdocs’ intelligence platform, and Microsoft Cognitive Services, Smartbot is able to engage customers in conversation and perhaps more significantly, can also close transactions for the customers.

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