Tag Archives: customer service

How to Measure Customer Experience Beyond Net Promoter Score

How to Measure Customer Experience Beyond Net Promoter Score

According to a study by consultancy Walker Information, customer experience (CX) will overtake price and product as the key brand differentiator by 2020. In other words, satisfied customers will drive your business. Your task, then, is to improve your customers’ experience.

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3 Ways to Reduce the Cost of Customer Support Operations

3 Ways to Reduce the Cost of Customer Support Operations

What if you could reduce your support costs and drastically improve your overall customer experience at the same time? New customer support technology has made it simpler to automate and enhance your company’s support operations in a way that boosts internal efficiency while saving you money.

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Does Your Company Need a Chatbot?

Does Your Company Need a Chatbot?

If you're in customer service or marketing, you hear a lot about chatbots and messaging, but you might ask yourself: Does my company need this? We have a website, a mobile app, a social presence, and phone and email support — do we really need another channel? It comes down to

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Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)

Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)

The intranet has evolved within the modern workplace, transcending its role as a relatively simple internal publishing platform and centralized location to store information. Businesses, if they aren’t already, need to quickly move beyond that simple intranet concept.

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