Tag Archives: customer support

How to Measure Customer Experience Beyond Net Promoter Score

How to Measure Customer Experience Beyond Net Promoter Score

According to a study by consultancy Walker Information, customer experience (CX) will overtake price and product as the key brand differentiator by 2020. In other words, satisfied customers will drive your business. Your task, then, is to improve your customers’ experience.

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3 Ways to Reduce the Cost of Customer Support Operations

3 Ways to Reduce the Cost of Customer Support Operations

What if you could reduce your support costs and drastically improve your overall customer experience at the same time? New customer support technology has made it simpler to automate and enhance your company’s support operations in a way that boosts internal efficiency while saving you money.

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Where Alexa For Business and Splunk’s Partnership is Headed

Where Alexa For Business and Splunk's Partnership is Headed

When Alexa for Business launched at AWS re:Invent last week, observers duly noted the advances the technology would make in office productivity. It could make conference calls for you, control the conference room equipment and schedule meetings.

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Don’t Bet on the Bots, 4 Ways to Keep Customer Service Human

Don't Bet on the Bots, 4 Ways to Keep Customer Service Human

Chat bots aren’t bad news for customer service, but if you leave important human touch points entirely in the hands of AI and machine learning, problems will arise.  The biggest drop in the American Customer Satisfaction Index since the mid-90s happened between 2013 and 2015, suggesting that businesses need more

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