Tag Archives: customer support

Improve Employee Productivity With Internal Analytics

Improve Employee Productivity With Internal Analytics

In the 2018 Big Data Executive Survey by management consultancy NewVantage Partners, 97 percent of the nearly 60 respondents said that their companies are investing in data analytics, big data and artificial intelligence. That’s not surprising. Executives intrinsically understand the power of analytics in attracting customers and growing a business.

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How to Measure Customer Experience Beyond Net Promoter Score

How to Measure Customer Experience Beyond Net Promoter Score

According to a study by consultancy Walker Information, customer experience (CX) will overtake price and product as the key brand differentiator by 2020. In other words, satisfied customers will drive your business. Your task, then, is to improve your customers’ experience.

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3 Ways to Reduce the Cost of Customer Support Operations

3 Ways to Reduce the Cost of Customer Support Operations

What if you could reduce your support costs and drastically improve your overall customer experience at the same time? New customer support technology has made it simpler to automate and enhance your company’s support operations in a way that boosts internal efficiency while saving you money.

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