Tag Archives: cxm

Forrester Names IBM Only Conversational Computing Leader, and Other DX News

Forrester Names IBM Only Conversational Computing Leader, and Other DX News

Forrester has named IBM the only leader in its Forrester New Wave: Conversational Computing Platforms, Q2, 2018 (fee required) released April 12. Forrester named Amazon, Google, Microsoft and Nuance Communications as providers with "competitive options." They also found Oracle offers a "strong option for certain applications, while Rulai

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How 5 Companies Successfully Introduced AI Into the Customer Experience

How 5 Companies Successfully Introduced AI Into the Customer Experience

Do we still need humans to power customer experiences? Yes, according to Forrester.  In its Digital CX Trends 2018 report  (fee charged) released today, Forrester researchers found that "while AI, intelligent agents, and chatbots were central to the business conversation in 2017, most companies discovered they lack the design acumen

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Augmented Reality’s Next Frontier Is Business Innovation

Augmented Reality's Next Frontier Is Business Innovation

When most people hear the term “augmented reality,” they think of games. Sure, technologies like virtual reality and augmented reality make excellent gaming platforms. But augmented reality is growing up, and it is proving to be the next frontier in business innovation.

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What Is Deep Learning and How Does it Relate to AI?

What Is Deep Learning and How Does it Relate to AI?

Google’s AlphaGo made history in May 2017 when it defeated Ke Jie, the world’s reigning champion of the ancient Chinese game Go. It was the first computer program to defeat a professional human Go player, much less a world champion. Later that year, Google introduced AlphaGo Zero, an even

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How to Use Salesforce for Project Management

How to Use Salesforce for Project Management

Complex customer engagements require thoughtful and on-point project management. Project management helps achieve the consistent brand communications which are the hallmark of excellent customer experiences — during marketing and pre-sales, during the sale and following the purchase.

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Big Tech in the Crosshairs

Big Tech in the Crosshairs

Over the last several months, many of the leading digital companies — Amazon, Apple, Facebook, YouTube (Google), Twitter and more — have come under fire for business practices that are considered suspect.  Below are recent examples highlighting several companies: Amazon came under fire from President Trump for allegedly taking advantage of the U.S. Postal Service.

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