Tag Archives: digital assistant

Is Your Enterprise Ready to Fight Off ‘Rogue’ Chatbots

Is Your Enterprise Ready to Fight Off 'Rogue' Chatbots

If your company has invested heavily in new technologies like artificial intelligence (AI) or machine learning, and is now looking at chatbots and digital assistants to improve digital experiences and workplaces, you need to take a look at WatchGuard’s cybersecurity predictions for 2019.

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Top 26 ChatBot Builders for 2019

Top 26 ChatBot Builders for 2019

Chatbots have become commonplace on platforms such as Facebook Messenger, Slack and WhatsApp. In fact, most enterprise company websites now boast a chatbot in some way shape or form in the bottom righthand corner. In 2018 alone, the chatbot landscape leapt forward, with AI chatbots that are able to recommend personalized content based on user location and voice-enabled chatbots like Amazon Alexa than can be used to summon your Tesla from the garage.

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Workplace Showdown: Amazon Alexa vs. Google Assistant

Workplace Showdown: Amazon Alexa vs. Google Assistant

It's “only a matter of time before enterprise IT professionals will see voice-activated applications become a part of their everyday workplace environment," wrote Chris Nerney in a blog on DXC Technology. With the smart speaker market forecast to be worth $17 billion by 2022, Nerney’s vision is edging

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New Data Indicates People Don’t Use Chatbots Like We Think

New Data Indicates People Don't Use Chatbots Like We Think

In 2017, only 2 percent of customer service departments were using chatbots. Research from Gartner says that 25 percent of customer service and support operations will integrate virtual customer assistants or chatbot technology by 2020.  Essentially, chatbots are designed to field customer questions or to help employees find information more

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How Chatbots are Improving Employee Experience

How Chatbots are Improving Employee Experience

Chatbots are typically thought of as customer-facing tools — virtual digital assistants that help companies triage customer care or answer easy client questions. But bots have internal uses too, as human resource departments integrate them with Slack, Microsoft Teams, and other messaging platforms employees regularly use.

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What Should An AI-Driven Search Engine Be Able To Do?

What Should An AI-Driven Search Engine Be Able To Do?

Search has always been a key enterprise technology going back to the days of the first enterprise content management systems. This is hardly surprising given how important finding the right data is for any of the applications used by enterprises in their business processes.

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Chatbots Belong in the Workplace (Provided They’re Well-Designed)

Chatbots Belong in the Workplace (Provided They're Well-Designed)

Chatbots, or conversational user interfaces, allow people to interact with systems in more human ways. In the workplace they promise to tackle information overload, simplify services and lighten the load of repetitive tasks using rules and artificial intelligence (AI).

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