Tag Archives: digital assistant

New Data Indicates People Don’t Use Chatbots Like We Think

New Data Indicates People Don't Use Chatbots Like We Think

In 2017, only 2 percent of customer service departments were using chatbots. Research from Gartner says that 25 percent of customer service and support operations will integrate virtual customer assistants or chatbot technology by 2020.  Essentially, chatbots are designed to field customer questions or to help employees find information more

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How Chatbots are Improving Employee Experience

How Chatbots are Improving Employee Experience

Chatbots are typically thought of as customer-facing tools — virtual digital assistants that help companies triage customer care or answer easy client questions. But bots have internal uses too, as human resource departments integrate them with Slack, Microsoft Teams, and other messaging platforms employees regularly use.

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What Should An AI-Driven Search Engine Be Able To Do?

What Should An AI-Driven Search Engine Be Able To Do?

Search has always been a key enterprise technology going back to the days of the first enterprise content management systems. This is hardly surprising given how important finding the right data is for any of the applications used by enterprises in their business processes.

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Chatbots Belong in the Workplace (Provided They’re Well-Designed)

Chatbots Belong in the Workplace (Provided They're Well-Designed)

Chatbots, or conversational user interfaces, allow people to interact with systems in more human ways. In the workplace they promise to tackle information overload, simplify services and lighten the load of repetitive tasks using rules and artificial intelligence (AI).

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The AI-Based Intelligent Workplace Is Closer Than You Think

The AI-Based Intelligent Workplace Is Closer Than You Think

Gartner reports that 85 percent of information in a company is unstructured, and that a company’s information doubles every 18 months. Moreover, according to a Dimensional Research survey commissioned by my company, M-Files, nearly 50 percent of professionals struggle with documents and content scattered across disparate applications and storage locations.

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Adobe Introduces Voice Analytics for Digital Assistants

Adobe Introduces Voice Analytics for Digital Assistants

When you talk to Amazon Alexa, Google Assistant, Microsoft Cortana, Apple Siri or Samsung Bixby, soon your digital assistant won't be the only one listening, gathering and analyzing data: brands will be eavesdropping too. At least those that leverage Adobe Analytics for voice-enabled digital assistants. Yesterday, San Jose, Calif.

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