Tag Archives: digital experience

DX Summit Conference Returns to Chicago for 4th Year

DX Summit Conference Returns to Chicago for 4th Year

CMSWire’s DX Summit 2018 conference will celebrate a fourth year of digital customer experience innovation when it returns to the Radisson Blu Aqua in Chicago November 12 to 14. With interactive workshops, inspiring keynotes, social hours and more, DX Summit 2018 promises to be bigger, brighter and bolder.

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10 Ways AI Helps Improve Customer Experiences

10 Ways AI Helps Improve Customer Experiences

Artificial intelligence is making its way into business processes across organizations. However, recent research from PointSource  (registration required) indicates one of its greatest impacts can be seen in the customer experience arena, and specifically, in online shopping.

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How to Address Consumer AI Privacy Concerns

How to Address Consumer AI Privacy Concerns

For some, the mention of artificial intelligence and machine learning conjures images of Skynet deploying armies of self-aware humanoids to destroy society. A more serious and reality-based concern for consumers is that AI may further compromise their data privacy online.

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How to Deliver Personalized B2B Experiences With AI

How to Deliver Personalized B2B Experiences With AI

The modern B2B buyer has been increasingly conditioned to personalized buying experiences due to advances in the consumer world driven by companies such as Amazon, Uber and Google. This trend comes at a time when, according to Forrester Research’s report "A Brand New Day for B2B Commerce " (fee

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How 5 Companies Successfully Introduced AI Into the Customer Experience

How 5 Companies Successfully Introduced AI Into the Customer Experience

Do we still need humans to power customer experiences? Yes, according to Forrester.  In its Digital CX Trends 2018 report  (fee charged) released today, Forrester researchers found that "while AI, intelligent agents, and chatbots were central to the business conversation in 2017, most companies discovered they lack the design acumen

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Augmented Reality’s Next Frontier Is Business Innovation

Augmented Reality's Next Frontier Is Business Innovation

When most people hear the term “augmented reality,” they think of games. Sure, technologies like virtual reality and augmented reality make excellent gaming platforms. But augmented reality is growing up, and it is proving to be the next frontier in business innovation.

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What Is Deep Learning and How Does it Relate to AI?

What Is Deep Learning and How Does it Relate to AI?

Google’s AlphaGo made history in May 2017 when it defeated Ke Jie, the world’s reigning champion of the ancient Chinese game Go. It was the first computer program to defeat a professional human Go player, much less a world champion. Later that year, Google introduced AlphaGo Zero, an even

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