Tag Archives: digital experience

Best-of-Breed vs. Suite? Digital Disruption Is Forcing Change

Best-of-Breed vs. Suite? Digital Disruption Is Forcing Change

Anyone looking to invest in a web content management (WCM) or digital experience platform (DXP) is already well familiar with the ongoing debate between best-of-breed and single suite approaches. It’s an argument that resurfaced in recent years, and by all accounts, isn’t going away anytime soon.

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Kevin Lindsay: Focus on the Human Experience, Not Just the Digital

Kevin Lindsay: Focus on the Human Experience, Not Just the Digital

Over the course of his career, Kevin Lindsay has seen the need time and again to clearly demonstrate the value of each new digital experience technology in order to dispel customers’ natural skepticism and doubt.

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Google Acquires Onward, ICF Buys We Are Vista, More News

Google Acquires Onward, ICF Buys We Are Vista, More News

Google has acquired Onward, an artificial intelligence (AI)-powered chatbot startup that powers automated customer service and sales tools. Onward company co-founders Rémi Cossart and Pramod Thammaiah and CTO Aaron Podolny will join Google as part of the deal. Terms of the deal were not disclosed.   A post on the Onward company website  shared the trajectory

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Choosing a DX Platform: Shrink-Wrapped Chicken Sandwich or Pastrami on Rye?

Choosing a DX Platform: Shrink-Wrapped Chicken Sandwich or Pastrami on Rye?

At this point in time, the digital experience of a brand is pretty much the brand experience. That is, until someone unboxes your product, meets your people, visits your store, visits your restaurant or experiences your service.

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