Tag Archives: digital experience

5 Signs Your Company Isn’t Ready for AI

5 Signs Your Company Isn't Ready for AI

Every day seems to bring a new outrageous headline with promises of artificial intelligence's superpowers. The hype is very high right now, with headlines conveying the sense that disruption is imminent and everything will soon be overtaken by these technologies. The reality, however, is very different.

Continue reading...

Big Tech in the Crosshairs

Big Tech in the Crosshairs

Over the last several months, many of the leading digital companies — Amazon, Apple, Facebook, YouTube (Google), Twitter and more — have come under fire for business practices that are considered suspect.  Below are recent examples highlighting several companies: Amazon came under fire from President Trump for allegedly taking advantage of the U.S. Postal Service.

Continue reading...

How to Measure Customer Experience Beyond Net Promoter Score

How to Measure Customer Experience Beyond Net Promoter Score

According to a study by consultancy Walker Information, customer experience (CX) will overtake price and product as the key brand differentiator by 2020. In other words, satisfied customers will drive your business. Your task, then, is to improve your customers’ experience.

Continue reading...

DemandJump Secures $6 Million, Salesforce Pardot Releases Emoji, More News

DemandJump Secures $6 Million, Salesforce Pardot Releases Emoji, More News

DemandJump, which offers a customer acquisition platform, has secured a $6 million Series A financing round, the company announced in a press release this week. Revolution’s Rise of the Rest Seed Fund, Flyover Capital, Cultivation Capital, 4G Ventures, Bob Davoli and Hyde Park Venture Partners participated in this

Continue reading...

How to Start Your Digital Transformation

How to Start Your Digital Transformation

Digital transformation relates to the change associated with the application of technology, but it isn't just about adopting new technologies. Digital transformation is also about how these new technologies affect the way we work, who we work with, and how we create value.

Continue reading...

3 Principles of Successful AI-Powered Digital Platforms

3 Principles of Successful AI-Powered Digital Platforms

In planning for the future, we’re trained to look to the past. As the adage goes, "Those who cannot learn from history are doomed to repeat it."  But when it comes to building digital platforms in the age of artificial intelligence (AI), that’s tough to do.

Continue reading...

5 Customer Experience Trends to Watch

5 Customer Experience Trends to Watch

Delivering strong customer experiences (CX) ties directly to your bottom line. According to a 2017 study by professional services company KPMG, customer experience leaders achieve higher revenue growth than customer experience laggards, with the top 25 CX leaders bringing in more than seven times that of CX laggards in one year

Continue reading...