Tag Archives: digital experience

Is Data Ethics an Oxymoron? Customers Don’t Think So

Is Data Ethics an Oxymoron? Customers Don't Think So

“When everything is coming your way, you’re in the wrong lane"  ― Stephen Wright, Comedian Attention C-level executives: If you make only one New Year’s resolution for 2019, make it this: use personal data intelligently, transparently and ethically.

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How Financial Services Compete on Customer Experience

How Financial Services Compete on Customer Experience

Financial services firms have long competed with traditional sources, like other banks and credit unions for customers. But starting in the '90s, financial services faced new competition in the form of “non-bank banks,” such as Quicken Loans and PayPal, to name a few.

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How Can Community Managers Add Value to a Digital Transformation?

How Can Community Managers Add Value to a Digital Transformation?

Managers of enterprise community portals — whether they are internal or external facing — are rarely in charge of a digital transformation project. But they are on the front lines of such changes and the first to feel, or rather hear about, the pain when things start to go awry.

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CDP Institute Releases Industry Update, Cision Acquires Falcon.io, More News

CDP Institute Releases Industry Update, Cision Acquires Falcon.io, More News

The Customer Data Platform Institute has released its CDP industry report for 2018. David Raab, founder of the CDP Institute, reported that the CDP industry added 15 new vendors, 1,256 employees and $317 million in cumulative funding, a roughly 23 percent increase for each measure over six months.

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