Tag Archives: digital strategy

The Hills and Valleys of a Digital Workplace Road Map

The Hills and Valleys of a Digital Workplace Road Map

We find ourselves at the convergence of two transformational trends in business: the rise of “digital” and the emergence of the employee user experience as an important factor in success. Companies are finally recognizing that employee satisfaction is just as important as customer satisfaction for organizational success.

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Sara Pollard: Evolve to ‘Stay Relevant’ to Your Workforce’s High Expectations

Sara Pollard: Evolve to 'Stay Relevant' to Your Workforce's High Expectations

A mix of talent, luck and patience has taken Sara Pollard on a digital workplace voyage from working on SharePoint in 2005 — at that time, the height of collaboration technology — to today’s wealth of tool options.

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Gartner: Execs Prioritizing Digital Workplace Without Even Knowing It

Gartner: Execs Prioritizing Digital Workplace Without Even Knowing It

CEOs are building their digital workplaces without even knowing it.  Monica Basso, research vice president at Gartner delivered that message to Gartner Digital Workplace Summit attendees during a session titled "Driving Business Success With a Digital Workplace.

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Successful Digital Experience Strategy Takes Cross-Disciplinary Collaboration

Successful Digital Experience Strategy Takes Cross-Disciplinary Collaboration

Digital experience (DX) initiatives are complex, multifaceted and require expertise across many areas of the organization. Since digital content is consumed across multiple channels and in multiple contexts, technology teams, designers, marketers and lines of business all have their hands in the mix.

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Forrester: Your Best Investment Is Digital Customer Experience

Forrester: Your Best Investment Is Digital Customer Experience

A Forrester survey confirms what CMSWire has been suggesting for a while now: namely, that the best CX investments your organization can make revolve around digital customer experience. Forrester analyst Ted Schadler, who led the study, concludes that “digital customer experiences are half of what it means to

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