Tag Archives: dx leaders 18

Todd Unger: Look for Digital Leaders Who Are ‘Productive Disruptors’

Todd Unger: Look for Digital Leaders Who Are 'Productive Disruptors'

What do a horse racing publishing brand and an association for physicians have in common other than each organization being well over 100 years old? As Todd Unger found, it’s the desire to reinvent customer experience and to digitally transform.

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Carolina Ramirez: Customer Trust Is a ‘Two-Way Conversation’

Carolina Ramirez: Customer Trust Is a 'Two-Way Conversation'

The benefits of taking an adaptable rather than a one-size-fits-all approach to problem solving was a realization that came to Carolina Ramirez while growing up around people from different cultures. She’s found that this technique also works well for digital governance.

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Vitesh Radhakisson and Brian Warrick: Deliver Relevance and Value to Customers

Vitesh Radhakisson and Brian Warrick: Deliver Relevance and Value to Customers

Technology had an early impact on the lives of both Brian Warrick and Vitesh Radhakisson, which in turn led to their current focus on improving digital customer experiences. Warrick has been fascinated with technology and systems in general since childhood.

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Kevin Cochrane: Customer Relationships Don’t End at the Point of Sale

Kevin Cochrane: Customer Relationships Don't End at the Point of Sale

The driving force behind Kevin Cochrane's more than 20-year career in digital customer experience and digital marketing is the desire to make an impact on the world around him. “Technology serves as the foundation for human connections and meaningful interactions,” he said.

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Kevin Lindsay: Focus on the Human Experience, Not Just the Digital

Kevin Lindsay: Focus on the Human Experience, Not Just the Digital

Over the course of his career, Kevin Lindsay has seen the need time and again to clearly demonstrate the value of each new digital experience technology in order to dispel customers’ natural skepticism and doubt.

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James McDermott: ‘Digital Marketing Is at a Crossroads’

James McDermott: 'Digital Marketing Is at a Crossroads'

Ask James McDermott what his varied roles — technology executive, entrepreneur, lawyer and professor — all share and the answer is his need to be “a storyteller.” His aim is always to create a shared vision of the future with clients, customers, employees and shareholders.

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Serafina Frongia: Adopt a Customer Point of View to Identify Gaps in Digital Experience

Serafina Frongia: Adopt a Customer Point of View to Identify Gaps in Digital Experience

Always passionate about language and the written word, Serafina Frongia has honed her expertise in content strategy over the course of her career. “I began my professional career right as the print industry confronted the massive impact of digital technology,” she said.

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