Tag Archives: dx newsbytes

Forrester Reveals CX Cloud Plans With New Acquisitions, Sitecore Hires CMO, More News

Forrester Reveals CX Cloud Plans With New Acquisitions, Sitecore Hires CMO, More News

Forrester announced two acquisitions this week with the goal of building a real-time customer experience cloud with the goal of helping companies monitor and improve experience. The first of the acquisitions was FeedbackNow, maker of a physical customer feedback device and monitoring software.

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Campaign Monitor Merges with Emma and Delivra, Google Invests in Ecommerce

Campaign Monitor Merges with Emma and Delivra, Google Invests in Ecommerce

Email marketing provider Campaign Monitor announced it has merged with Emma and Delivra under a new Campaign Monitor brand. The new brand includes the following suite of solutions: Campaign Monitor: A tool that focuses on high volume email senders trying to drive more engagement with subscribers. Emma : Delivers

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Gartner Names Digital Commerce Leaders, Hootsuite-Facebook Integration and Other News

Gartner Names Digital Commerce Leaders, Hootsuite-Facebook Integration and Other News

Gartner named the leaders of its Digital Commerce Magic Quadrant (fee required) released earlier this month. The research firm gave the nod to SAP, Salesforce, Oracle, Magento, Digital River and IBM. It should be noted that Magento is now part of Adobe via a $1.68 billion acquisition last month  but

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Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News

Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News

Pegasystems introduced what it called "its most significant product news in company history" at the PegaWorld customer conference in Las Vegas this week. The newly launched Pega Infinity digital transformation software suite encompasses all of the company's products and includes enhancements to Pega’s customer engagement applications and digital process automation (DPA) platform. Pega officials stated in a release that the suite connects front-end digital customer experiences with back-end process automation.

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Adobe Acquires Magento for $1.68B, HubSpot Integrates with Slack and Other CX News

Adobe Acquires Magento for $1.68B, HubSpot Integrates with Slack and Other  CX News

Adobe made a big move this week, one that many digital experience software insiders suspected, it added commerce to its Adobe Experience Cloud through an acquisition. The San Jose, Calif.-based provider announced it entered into a definitive agreement to acquire Magento Commerce for $1.68 billion.

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Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

Customer experience software provider Medallia debuted a number of advancements to its Medallia Experience Cloud platform this week at its flagship event Experience '18. Medallia officials said the updates include new developments in artificial intelligence (AI), machine learning (ML), mobile technology and IoT. The updates include: Medallia Athena: Designed

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ThoughtSpot Lands $145M in Funding, HubSpot Debuts Service Hub, More News

ThoughtSpot Lands $145M in Funding, HubSpot Debuts Service Hub, More News

ThoughtSpot announced this week it closed $145 million in Series D funding. Existing investors Lightspeed Ventures, Future Fund, Khosla Ventures and General Catalyst participated, alongside new participants Sapphire Ventures, and other global investors. The company, which provides search and artificial intelligence-driven analytics, has raised $306 million in total funding.  Company officials stated it

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Marketo Acquires Bizible, Salesforce Buys CloudCraze, More News

Marketo Acquires Bizible, Salesforce Buys CloudCraze, More News

Marketing automation provider Marketo announced its acquisition of Bizible during its Marketing Nation Summit customer conference in San Francisco this week, in what it called "its largest acquisition to date." Financial terms of the deal were not disclosed.  The acquisition comes two years after private equity firm Vista Equity acquired Marketo for $1.79 billion  and took it

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Gartner Predicts Global AI Business Value Will Reach $1.2T, Sprinklr Updates, More News

Gartner Predicts Global AI Business Value Will Reach $1.2T, Sprinklr Updates, More News

Gartner projects the global business value derived from artificial intelligence (AI) will total $1.2 trillion this year. This marks an increase of 70 percent from 2017, the Stamford, Conn.-based research firm reported this week, further predicting it will reach $3.9 trillion in 2022. Gartner researchers derived their forecast from across

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