Tag Archives: dxm

International Ecommerce: What Foreign Customers Expect From Your Online Store

International Ecommerce: What Foreign Customers Expect From Your Online Store

Offering consumers a positive digital shopping experience can have an impact on your customer experience (CX), loyalty and sales. And if you sell your products internationally, remember that your foreign customers have the same expectations as your domestic ones: They want great customer and user experiences.

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9 Takeaways from SAP’s Sapphire Now

9 Takeaways from SAP's Sapphire Now

The traditional database-management, ERP, back-end enterprise software billionaire giant companies are taking on customer experience (CX) and the front-end.  SAP made a big statement for its front-end, customer experience vision with its announcement of SAP C/4HANA and SAP HANA Data Management Suite this month at its 22,000-attendee Sapphire Now customer

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Gartner Names Digital Commerce Leaders, Hootsuite-Facebook Integration and Other News

Gartner Names Digital Commerce Leaders, Hootsuite-Facebook Integration and Other News

Gartner named the leaders of its Digital Commerce Magic Quadrant (fee required) released earlier this month. The research firm gave the nod to SAP, Salesforce, Oracle, Magento, Digital River and IBM. It should be noted that Magento is now part of Adobe via a $1.68 billion acquisition last month  but

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The Rocky Path to Personalization

The Rocky Path to Personalization

After several years of businesses chanting the personalization mantra, the state of the market is ... mixed. This conclusion came from research my company, Magnolia, conducted via in-depth interviews with close to 100 organizations from a range of industries, including finance, retail, travel, media and public services.

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