Tag Archives: empathy

Use Design Thinking to Put Yourself in Your Customers’ Shoes

Use Design Thinking to Put Yourself in Your Customers' Shoes

How well do you put yourself in your customer’s shoes? Year in and year out, “innovation” ranks as one of the top corporate agenda items across all industries. Exactly what is being innovated varies based on the product, service, company culture, and more.

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How Machines Can Make You More Human & Improve Workplace Communication

How Machines Can Make You More Human & Improve Workplace Communication

Empathy is important — and few people would argue the point. Decades of research have shown that empathic communicators are more likely to have satisfying interactions and achieve their interactional goals, such as selling their products, delivering a better service experience or helping their patients.

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