Tag Archives: employee collaboration

Why You Need to Map the Employee Journey

Why You Need to Map the Employee Journey

It’s common for organizations to focus heavily on customer experience, mapping every touchpoint, maniacally trying to improve each interaction and analyzing how every step impacts sales and the overall organization. But organizations rarely take this same approach with the employee experience.

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‘Re-Imagining Productive Work’ Offers Practical Office 365 Advice

'Re-Imagining Productive Work' Offers Practical Office 365 Advice

In his latest book, "Re-Imagining Productive Work with Microsoft Office 365," author Michael Sampson focuses on how businesses can best use Office 365 capabilities to support common digital workplace needs. Sampson is well-established as an author who tackles the business side of collaboration.

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Why You Should Separate Feedback From Salary and Promotions

Why You Should Separate Feedback From Salary and Promotions

Companies that have chosen to ditch the annual performance reviews in favor of more regular feedback now face a quandary: how does this new system impact compensation and promotion decisions?  It may be tempting to directly link the information collected to compensation and promotion, as previously done with annual performance

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Want Loyal Customers? Start with Loyal Employees

Want Loyal Customers? Start with Loyal Employees

Fred Reichheld developed the Net Promoter Score (NPS) as a means to measure customer loyalty more quickly and accurately.  Reichheld introduced the system in a Harvard Business Review article in 2003, explaining that simply measuring customer retention rates wasn't enough.

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Tackling SharePoint Intranet Requirements: Home Pages

Tackling SharePoint Intranet Requirements: Home Pages

SharePoint consultants spend a lot of time listening to intranet and collaboration portal requirements.  Companies big and small want to create content and collaboration solutions that their staff will actually use. And while each industry or business will always have specific requirements, a few core requirements apply across the board.

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