Tag Archives: employee engagement

Enabling Better Employee Experiences and Collaboration to Fuel Bottom-Line Benefits

Enabling Better Employee Experiences and Collaboration to Fuel Bottom-Line Benefits

The term “digital transformation” (DX) is frequently used to describe efforts surrounding the modernization of business communications infrastructure, and most organizations I talk to generally agree that they know they should be thinking about it, but they aren’t quite sure where to start, or what their efforts can yield.

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5 Customer Experience Success Metrics That Never Disappoint

5 Customer Experience Success Metrics That Never Disappoint

With multi-channel becoming the norm, omnichannel a priority, digital transformation not a debate but a necessity, artificial intelligence (AI) and machine learning (ML) having more than a foot in the door, customer empathy and personalization reigning supreme — customer experience (CX) has turned into one of the most intriguing phenomenons

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Employee Experience Priorities for 2018 and Beyond

Employee Experience Priorities for 2018 and Beyond

As much hoopla as there is around customer experience, creating good employee experiences can be a differentiator for company’s survival in 2019 and beyond. “Ignoring the employee experience weakens the impact of critical IT projects on business outcomes and “alienates employees” according to a Gartner report (fee required). Capterra’s Brian Westfall agrees, writing  in a recent blog. “In

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How Do You Know if You’re Providing a Top Employee Experience?

How Do You Know if You're Providing a Top Employee Experience?

There are no hard and fast rules when it comes to measuring the effectiveness of employee experiences. Although some common sense rules apply, such as ensuring workers are placed at the heart of the experience, it can be difficult to benchmark experiences in order to either improve or adjust them.

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