Tag Archives: employee engagement

Perform While You Transform: How I Digitally Transformed Our HR Department

Perform While You Transform: How I Digitally Transformed Our HR Department

As a vocational human resources (HR) practitioner — this is my calling, it’s not just a job — I am all about people. I was not about the technology side of things when I joined my company, a software solution provider, five years ago.

Continue reading...

Why Improving Employee Engagement Should Be Your Priority

Why Improving Employee Engagement Should Be Your Priority

In recent years, employee engagement has emerged as a popular organizational concept. Large corporations, including Microsoft, are starting to pour significant amounts of time and money into educating people, through webcasts (registration required) and other vehicles, on the importance of employee engagement.

Continue reading...

Karl Redenbach: ‘User Engagement Is Central to the Success of a Digital Workplace’

Karl Redenbach: ‘User Engagement Is Central to the Success of a Digital Workplace’

For Karl Redenbach, the introduction of workplace artificial intelligence (AI) and chatbots have been among the most significant developments in the digital workplace market over the past year. "It has given rise to what we’re calling the ‘intelligent transformation,’" he said.

Continue reading...

Why a Great Company Story Begins With Technology

Why a Great Company Story Begins With Technology

A company’s culture is as great a story to tell as any product narrative the marketing department can create. Customer experience (CX) doesn’t start with the product after all, it begins with the first interactions people have with a company, which typically take place long before they buy anything.

Continue reading...

The Customer Journey Begins – and Sometimes Ends – With Your Employees

The Customer Journey Begins – and Sometimes Ends – With Your Employees

“Price, quality or service. Pick two.” You’re no doubt familiar with the most famous catchphrase of the “triple constraint theory ” of business: the idea that an organization must sacrifice one of those three elements to deliver on the promises of the other two.

Continue reading...