Tag Archives: employee experience

5 Customer Experience Trends to Watch

5 Customer Experience Trends to Watch

Delivering strong customer experiences (CX) ties directly to your bottom line. According to a 2017 study by professional services company KPMG, customer experience leaders achieve higher revenue growth than customer experience laggards, with the top 25 CX leaders bringing in more than seven times that of CX laggards in one year

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Tony Byrne: Humanizing the Employee Digital Experience Is a Pressing Concern

Tony Byrne: Humanizing the Employee Digital Experience Is a Pressing Concern

For over 16 years, Tony Byrne’s work has included tracking and commenting on the advances and missteps in the ongoing evolution of digital workplace technologies. In some cases, the availability of new capabilities may result in both positive and negative consequences for organizations.

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Why Your Company Should Invest in Face-to-Face Interactions

Why Your Company Should Invest in Face-to-Face Interactions

Social media, texting and email are replacing face-to-face conversations, and people are more isolated than ever. This affects our health, our personal lives and our work. We know it, but we've been slow to do anything about it. It’s time we got back to using our faces to do business.

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How to Avoid 6 Common Digital Workplace Communications Problems

How to Avoid 6 Common Digital Workplace Communications Problems

One in three US workers are ready to quit their jobs because of poor workplace communication, according to recent research from San Bruno, Calif.-based Dynamic Signal. The research also found employees feel less informed, more anxious and more confused about how to do their jobs because of poor, or

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Digital Employee Experience Is Where the Action Will Be

Digital Employee Experience Is Where the Action Will Be

Customer experience (CX) is well understood and widely practiced by now. Most consumer-oriented businesses have launched CX initiatives as part of a wider strategy. Many have permanent customer experience teams, which often play a crucial role in digital transformation.

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GDPR, The Digital Workplace and Employees’ Rights

GDPR, The Digital Workplace and Employees' Rights

How does a company like Veeva Systems, with 2500 employees globally and looking to expand to 10,000, handle the differing privacy regulations around the world? This is how, said Ashley Slavik, Senior Counsel and Data Protection Officer for the company, organizations need to develop core cultural ideas about how they

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