Tag Archives: employee experience

Enabling Better Employee Experiences and Collaboration to Fuel Bottom-Line Benefits

Enabling Better Employee Experiences and Collaboration to Fuel Bottom-Line Benefits

The term “digital transformation” (DX) is frequently used to describe efforts surrounding the modernization of business communications infrastructure, and most organizations I talk to generally agree that they know they should be thinking about it, but they aren’t quite sure where to start, or what their efforts can yield.

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Mapping Employee Experience Stages to Your Technology Landscape

Mapping Employee Experience Stages to Your Technology Landscape

For years now the theory has been that empowered and engaged employees will provide a great customer experience, time after time. No doubt hundreds of thousands of words have been written by far more qualified people than I on how to enable that empowerment and facilitate that user engagement.

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Tips to Improve Engagement Across the Entire Employee Lifecycle

Tips to Improve Engagement Across the Entire Employee Lifecycle

Engaged employees make a tremendous difference in the workplace. This is evident qualitatively — all of us have felt the difference in company culture when people legitimately want to be there — and quantitatively. The Conference Board estimates disengaged employees cost organizations  (registration required) anywhere between $450 and $550 billion annually,

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Employee Experience Isn’t About Mapping Journeys, It’s About Bridging Organizational Tribes

Employee Experience Isn't About Mapping Journeys, It's About Bridging Organizational Tribes

Talking about employee engagement as it relates to customer engagement is all the rage these days. The idea being that happy employees equal happy customers. And along the way, some hijacked the “Customer Journey” terminology to speak of “Employee Journeys,” with the inference that a happy employee journey  — typically defined

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Enhance Your Employee Experience: A Collaborative Approach

Enhance Your Employee Experience: A Collaborative Approach

There’s a reason why workplace expert Josh Bersin earlier this month labeled “employee experience” the buzzword of the year : an improved employee experience is the ultimate quest towards successful, productive employees. We’ve all seen the studies that employees with a positive experience are more productive.

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