Tag Archives: employee experience

Adit Moskovitch: Use Analytics in a More Meaningful Way Throughout the Digital Workplace

Adit Moskovitch: Use Analytics in a More Meaningful Way Throughout the Digital Workplace

A technologist at her core, Adit Moskovitch started out as a “humble programmer” and quickly became intrigued by how to design and even anticipate the user experience. “Customer experience is about ensuring the experience is smooth and sometimes even exciting,” she said.

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Why Improving Employee Engagement Should Be Your Priority

Why Improving Employee Engagement Should Be Your Priority

In recent years, employee engagement has emerged as a popular organizational concept. Large corporations, including Microsoft, are starting to pour significant amounts of time and money into educating people, through webcasts (registration required) and other vehicles, on the importance of employee engagement.

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What to Know Before Introducing an Employee Choice Program

What to Know Before Introducing an Employee Choice Program

With pressure on organizations to produce higher employee engagement, some companies are turning to employee choice programs as a method of improvement. According to Apple device management providers Jamf, employee choice programs put the decision of which brand of computer hardware and/or mobile device in an employee's hands.

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The Customer Journey Begins – and Sometimes Ends – With Your Employees

The Customer Journey Begins – and Sometimes Ends – With Your Employees

“Price, quality or service. Pick two.” You’re no doubt familiar with the most famous catchphrase of the “triple constraint theory ” of business: the idea that an organization must sacrifice one of those three elements to deliver on the promises of the other two.

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Go Beyond Perks to Increase Employee Engagement

Go Beyond Perks to Increase Employee Engagement

It’s an open secret in the talent development world: Improving employee engagement is not only tough, it seems impossible at times. Every manager and every organization has thrown the kitchen sink at the problem. Free lunches? Check. Flexible hours and locations? Check. Bring-your-own-device programs? Check.

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Why You Need to Map the Employee Journey

Why You Need to Map the Employee Journey

It’s common for organizations to focus heavily on customer experience, mapping every touchpoint, maniacally trying to improve each interaction and analyzing how every step impacts sales and the overall organization. But organizations rarely take this same approach with the employee experience.

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