Tag Archives: employee experience

5 Things to Consider When Using AI for Hiring

5 Things to Consider When Using AI for Hiring

Using artificial intelligence (AI) for hiring doesn’t always pay off, as Amazon learned. For some, however, it’s a worthy investment. Nearly all Fortune 500 companies use automation to support the hiring process, according to Penn State University researchers. Further, LinkedIn found in a 2018 report (registration required)

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Don’t Make These Mistakes When Benchmarking Your Digital Culture

Don’t Make These Mistakes When Benchmarking Your Digital Culture

Benchmarking digital culture is challenging. Anyone who tells you otherwise is probably just trying to sell you a culture survey and not actually trying to help you transform your business. Full disclosure: I’ve worked with dozens of clients on culture benchmarking and transformation efforts.

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The Intersection of Employee Experience and Customer Experience

The Intersection of Employee Experience and Customer Experience

How does the employee experience impact customer experience? There is no simple answer. While many marketers and HR-related executives see a link, a survey West Monroe  conducted of Customer Experience Professionals Association (CXPA) members found near-half of respondents said a motivated and equipped workforce — two essential elements of employee

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Enabling Better Employee Experiences and Collaboration to Fuel Bottom-Line Benefits

Enabling Better Employee Experiences and Collaboration to Fuel Bottom-Line Benefits

The term “digital transformation” (DX) is frequently used to describe efforts surrounding the modernization of business communications infrastructure, and most organizations I talk to generally agree that they know they should be thinking about it, but they aren’t quite sure where to start, or what their efforts can yield.

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Mapping Employee Experience Stages to Your Technology Landscape

Mapping Employee Experience Stages to Your Technology Landscape

For years now the theory has been that empowered and engaged employees will provide a great customer experience, time after time. No doubt hundreds of thousands of words have been written by far more qualified people than I on how to enable that empowerment and facilitate that user engagement.

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Tips to Improve Engagement Across the Entire Employee Lifecycle

Tips to Improve Engagement Across the Entire Employee Lifecycle

Engaged employees make a tremendous difference in the workplace. This is evident qualitatively — all of us have felt the difference in company culture when people legitimately want to be there — and quantitatively. The Conference Board estimates disengaged employees cost organizations  (registration required) anywhere between $450 and $550 billion annually,

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