Tag Archives: enterprise chat

10 Ways AI Helps Improve Customer Experiences

10 Ways AI Helps Improve Customer Experiences

Artificial intelligence is making its way into business processes across organizations. However, recent research from PointSource  (registration required) indicates one of its greatest impacts can be seen in the customer experience arena, and specifically, in online shopping.

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Atlassian Stride Now Generally Available, Workday Partners With Slack, More News

Atlassian Stride Now Generally Available, Workday Partners With Slack, More News

Workday announced a partnership with San Francisco-based Slack  this week, and is also “actively partnering” with Google, Microsoft and Facebook. The Slack partnership will give Slack users access to Workday from inside the Slack interface. Workday is a Pleasanton, Calif.-based on-demand financial management and human capital management software vendor.

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Microsoft Teams: The Good, The Bad, The ‘Is it Ready?’

Microsoft Teams: The Good, The Bad, The 'Is it Ready?'

Microsoft made Microsoft Teams generally available to Office 365 customers in March. Since then, it has made its way into the realm of those making decisions about technology. Our customers are starting to ask questions about the tool and how they can best use it.

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Forget Slack vs. Email: Think Slack Plus Email

Forget Slack vs. Email: Think Slack Plus Email

Slack CEO Stewart Butterfield made a confession in late September: he admitted email was useful. Butterfield made the confession at the HubSpot Inbound marketing conference in Boston. His full quote reveals what Butterfield, CEO of a self-professed "email killer" company, truly thinks of email and its future: "Email will

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Forget Slack vs. Email: Think Slack Plus Email

Forget Slack vs. Email: Think Slack Plus Email

Slack CEO Stewart Butterfield made a confession in late September: he admitted email was useful. Butterfield made the confession at the HubSpot Inbound marketing conference in Boston. His full quote reveals what Butterfield, CEO of a self-professed "email killer" company, truly thinks of email and its future: "Email will

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CIOs: Step Away From the Email and Get On Board with Collaboration

CIOs: Step Away From the Email and Get On Board with Collaboration

How many more times do we have to hear email is king of workplace communications?  As a former CIO at an insurance provider with over 30,000 deployed Yammer seats, I couldn't help but add my two cents to the discussion. While email remains a critical form of communication in

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Slack Bills New Shared Channels as an Email Replacement

Slack Bills New Shared Channels as an Email Replacement

Slack announced the beta release of Shared Channels at Frontiers, its first customer, partner and developer event taking place in San Francisco. Shared Channels, according to the San Francisco-based company, provides organizations with a space where they can work with people both inside and outside the company.

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Atlassian Debuts Stride, Its ‘Most Ambitious’ Enterprise Collaboration Tool

Atlassian Debuts Stride, Its 'Most Ambitious' Enterprise Collaboration Tool

Atlassian released its largest and "most ambitious" enterprise collaboration tool today, called Stride. Officials at the enterprise collaboration provider, which has headquarters in San Francisco and Sydney, told CMSWire that Stride is the amalgamation of lessons learned about how teams communicate.  The tool does not replace 15-year-old Atlassian's existing team

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