Tag Archives: genesys

Genesys Grabs at Global Scale with $1.4B Interactive Intelligence Buy

San Francisco-based Genesys announced that it has entered into a definite agreement to acquire Interactive Intelligence Group, an Indianapolis-based provider of cloud-based software and services for the contact center in a cash-and-stock deal valued at $1.4 billion.

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Chat Bots Are Cool, But Will They Replace Humans?

Chat Bots Are Cool, But Will They Replace Humans?

Silicon Valley is a fickle place. The ebb and flow tends to be predicated on the flavor of the month, which is generally decreed by one of a handful of “trendsetter brands,” be it Google, Microsoft, Amazon, etc. Recently, we saw Facebook declare that the next digital frontier would center

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Time to Straighten Our CX Priorities?

Time to Straighten Our CX Priorities?

Customer experience is fraught with seeming contradiction. We're told incessantly how important digital and mobile marketing is. Heck, Facebook recently found that mobile video is far more engaging than good, old-fashioned TV! We're told customers listen less to businesses and more to themselves, peers and trusted influencers.

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