Tag Archives: information governance

Why Customer Experience Needs Information Governance

Why Customer Experience Needs Information Governance

Customer experience management is generally the domain of the chief marketing officer (CMO) and the marketing department. Information governance usually falls into the domain of attorneys and records managers. It’s time these two groups got together to explore ways they can serve their organization’s mission better as a team.

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Why Your Best Information Governance Metric is Value

Why Your Best Information Governance Metric is Value

Knowledge workers in your organization don’t want to do records management and information governance. For the most part, they just want to do their jobs without daily impediments. That's why information governance professionals must start small and demonstrate the value of their governance programs for end users.

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You Can’t Talk Future of ECM Without Cloud Content Services

You Can't Talk Future of ECM Without Cloud Content Services

Joe Shepley recently published an article about the types of enterprise content management solutions we can expect to see in the future.  The article brings up many great points, but it left out a key driver for the future ecosystem: Cloud-based content services. No, this isn't an ode to Gartner.

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What Does Gimmal’s RecordLion Buy Mean for IG? We’ll Tell You

What Does Gimmal's RecordLion Buy Mean for IG? We'll Tell You

Jim Amsler of GlassIG recently asked the question, “What Does the Gimmal Acquisition of RecordLion Mean for IG? ”  GlassIG is a thought leader in the information governance (IG) space and respected competitor of both Gimmal and RecordLion.

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The Information Governance Supporting Software Market Heats Up

The Information Governance Supporting Software Market Heats Up

Just a few years ago, only a handful of companies were talking about achieving information governance. Often, it was despite their current set of tools and software. They discussed workarounds — workflow tools — used like duct tape to the enterprise, piecing together a strategy. Fast forward to today.

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