Tag Archives: iot cx 18

Want to Give Customers Great IoT Experiences? Start With Seamless Interactions

Want to Give Customers Great IoT Experiences? Start With Seamless Interactions

Customer experience is the ultimate competitive differentiator. When done right, it can boost sales and improve a brand’s overall value and public perception. If done poorly, it can lead to early extinction. Whether directly or indirectly, customer experience drives every metric that indicates whether a company is competing successfully.

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Smart Internet Connected Appliances: The Trojan Horse in Your Kitchen

Smart Internet Connected Appliances: The Trojan Horse in Your Kitchen

While many tech-savvy people are trying to lessen their information load, Google and Amazon are trying to pile it on.  Anyone who's seen one of the recent Google Home Hub TV  commercials should know what I'm talking about. These personal assistants are the last thing you need this holiday season.

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IoT’s Impact on Customer Experience? Immediate, Significant, Unavoidable

IoT’s Impact on Customer Experience? Immediate, Significant, Unavoidable

Picture this: You are a young, idealistic, technophile who has been accepted into an advanced technology degree program known for its edgy culture and innovative approach. When you arrive for orientation, you are presented with a novel option — embed a microchip directly into your body.

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