Tag Archives: iot

The IoT Brings New Meaning to the Omnichannel Customer Experience

The IoT Brings New Meaning to the Omnichannel Customer Experience

Companies hoping to succeed in 2019 and beyond (and what company doesn't?) must continuously up the ante on the customer experiences they deliver.  According to research from customer experience consulting firm Walker, by 2020, customer experience will overtake price and product as the key brand differentiator. To win customers

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Securing the Internet of Things: Governments Action Likely in 2019

Securing the Internet of Things: Governments Action Likely in 2019

The internet of things era is underway. Smart, connected gadgets for the home are gaining traction among consumers. Industries are beginning to adopt IoT technologies. Use cases, such as self-monitoring refrigeration systems that can predict operational problems and proactively schedule maintenance, are popping up.

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Macro and Micro Technology Trends for 2019

Macro and Micro Technology Trends for 2019

2018 has been a remarkable year for technology, with progress (and setbacks) being made across many areas. So rather than hazard some predictions for 2019 on my own, I asked some of my colleagues in our Chief Technology Office to weigh in on next year’s prognostication.

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9 Trends That Disrupted The Digital Workplace In 2018

9 Trends That Disrupted The Digital Workplace In 2018

It would be difficult to point to one innovation or change that could be applied across all business sectors in the digital workplace over the past year. There is, however, one change that has been constant, the speed at which change takes place, said Stephen Troy, CEO and founder of

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How SMBs Can Successfully Adopt Chatbots, AI and IoT Marketing

How SMBs Can Successfully Adopt Chatbots, AI and IoT Marketing

Maintaining digital relevance is a priority for most brands, however, according to recent research by Capterra, SMB brands are struggling in this area. The study surveyed over 700 SMB leaders, 47 percent of respondents said they factor technology trends and advancements into their strategic planning.

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How to Manage the IoT Data Stream to Improve Customer Experience

How to Manage the IoT Data Stream to Improve Customer Experience

It’s hard to escape devices connected via the Internet of Things (IoT) today, so imagine what it will be like 12 years from now when, according to pundits, we’ll have nearly five times more gadgets and devices to deal with. According to the IHS Markit, the number of connected IoT devices worldwide will jump 12 percent

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