Tag Archives: james robertson

Office 365: Applying Inner Loop – Outer Loop Thinking to Ownership

Office 365: Applying Inner Loop – Outer Loop Thinking to Ownership

As Microsoft releases more and more new capabilities to Office 365, it’s been an extraordinary time for enterprise social collaboration. Microsoft Teams has pumped new energy into day-to-day working practices of staff, and even Yammer is getting a new injection of functionality.

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Intranet Technology Decisions Bring Surprises in 2018

Intranet Technology Decisions Bring Surprises in 2018

In my day job, I work with organizations that are planning to deploy new, more modern intranet platforms or build bold new digital workplaces. These organizations range from small nonprofits to large banks, and they are all facing challenging decisions regarding intranet technologies.

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Digital Employee Experience Bridges the Gap Between HR and IT

Digital Employee Experience Bridges the Gap Between HR and IT

There’s a lot of good work being done within organizations to improve staff engagement and to help employees be more productive. The problem is that two different groups — human resources and IT — are spearheading these initiatives, and too often they don’t align.

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Digital Employee Experience Bridges the Gap Between HR and IT

Digital Employee Experience Bridges the Gap Between HR and IT

There’s a lot of good work being done within organizations to improve staff engagement and to help employees be more productive. The problem is that two different groups — human resources and IT — are spearheading these initiatives, and too often they don’t align.

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Digital Employee Experience Is Where the Action Will Be

Digital Employee Experience Is Where the Action Will Be

Customer experience (CX) is well understood and widely practiced by now. Most consumer-oriented businesses have launched CX initiatives as part of a wider strategy. Many have permanent customer experience teams, which often play a crucial role in digital transformation.

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Avoid Intranet Pitfalls by Delivering Fast and Thinking Slow

Avoid Intranet Pitfalls by Delivering Fast and Thinking Slow

The complex business environments most organizations operate in can stop them from taking advantage of the many opportunities intranets offer. Teams are tasked with the rapid delivery of outcomes, while at the same time managing the conflicting stop-start-stop messages coming from senior leaders.

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