Tag Archives: knowledge management

AI Can Help Ease the Workplace Transition From Baby Boomers to Millennials

AI Can Help Ease the Workplace Transition From Baby Boomers to Millennials

These days, businesses are hiring younger employees who are well versed in information age systems and social networks that range from Facebook and Instagram to Twitter and a slew of messaging apps. But who are these millennials replacing? The Pew Research Center reports that around 10,000 baby boomers will reach

Continue reading...

How to Build a Blueprint for Your Corporate Memory

How to Build a Blueprint for Your Corporate Memory

Fun fact: the average business today uses over 300 applications to run the enterprise. Employees shift between these apps every two to three minutes, and according to McKinsey, spend almost 50 percent of their time searching for information and managing communications.

Continue reading...

Karen Downs: Align Your Intranet to Business Outcomes and the Funding Will Follow

Karen Downs: Align Your Intranet to Business Outcomes and the Funding Will Follow

Karen Downs has always been fascinated by human behavior and finding solutions to complex problems. She has tackled both of these challenges on a regular basis in the near-two decades she’s spent leading intranet and knowledge management teams in identifying and resolving digital workplace issues.

Continue reading...

Front-Line Workers: The Untapped Knowledge Workers in Your Midst

Front-Line Workers: The Untapped Knowledge Workers in Your Midst

It’s Academy Awards season, and film buffs are excited to find out which movie wins Best Picture. But people are making movies every day that will never be recognized by the Academy: front-line employees. The sights, sounds and stories of movies draw us into new worlds, captivating our imaginations.

Continue reading...

Injecting a Little Reality Into the Enterprise Search Hype

Injecting a Little Reality Into the Enterprise Search Hype

The search implementation community has been trying to inject some much-needed reality into the search business to counteract the promises and pixie dust spread by analysts and vendors.   The catalyst for this reality check was the release of both the Gartner Magic Quadrant and the Forrester Wave  reports on enterprise

Continue reading...

Clear Knowledge Management Roadblocks with This Diagnostic Tool

Clear Knowledge Management Roadblocks with This Diagnostic Tool

The knowledge management (KM) concept has been kicking around for over 20 years now, to the point where I thought we were permanently lingering in a post-hype disillusionment phase.  But lately I've seen it creeping back into business cases for collaboration tools and digital workplaces.

Continue reading...

Giovanni Piazza of KPMG: Collaboration Fails When it Becomes an IT Play

Giovanni Piazza of KPMG: Collaboration Fails When it Becomes an IT Play

Giovanni Piazza’s career tracks the maturation of the enterprise collaboration and knowledge management field over the past three decades. Piazza’s current job as global head of collaboration and knowledge at professional services giant KPMG can be seen as the pinnacle of a career trajectory which dates back to the late

Continue reading...