Tag Archives: lisa graver

The Hills and Valleys of a Digital Workplace Road Map

The Hills and Valleys of a Digital Workplace Road Map

We find ourselves at the convergence of two transformational trends in business: the rise of “digital” and the emergence of the employee user experience as an important factor in success. Companies are finally recognizing that employee satisfaction is just as important as customer satisfaction for organizational success.

Continue reading...

Workplace Support Options Are Getting Smarter and Better

Workplace Support Options Are Getting Smarter and Better

Service desks and IT support — once relegated to a back-room, phone-based operation — was typically associated with frustration, delays and short-term fixes that didn’t always solve the problem at hand. The results were often a loss in productivity and unacceptable downtime.

Continue reading...