Tag Archives: lisa loftis

The Age of Ask – Alexa, Are We There Yet?

The Age of Ask – Alexa, Are We There Yet?

“It's going to be interesting to see how society deals with artificial intelligence, but it will definitely be cool.” ― Colin Angle We baby boomers have one thing over every generation that proceeded us: we were the first to experience computers and humans conversing — way back in the mid-1960s.

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Is Data Ethics an Oxymoron? Customers Don’t Think So

Is Data Ethics an Oxymoron? Customers Don't Think So

“When everything is coming your way, you’re in the wrong lane"  ― Stephen Wright, Comedian Attention C-level executives: If you make only one New Year’s resolution for 2019, make it this: use personal data intelligently, transparently and ethically.

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IoT’s Impact on Customer Experience? Immediate, Significant, Unavoidable

IoT’s Impact on Customer Experience? Immediate, Significant, Unavoidable

Picture this: You are a young, idealistic, technophile who has been accepted into an advanced technology degree program known for its edgy culture and innovative approach. When you arrive for orientation, you are presented with a novel option — embed a microchip directly into your body.

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Customer Analytics Under GDPR: What CMOs Need to Know

Customer Analytics Under GDPR: What CMOs Need to Know

“Consumers have stronger rights to be informed about how organizations use their personal data” ― Elizabeth Denham, information commissioner, ICO For data-driven companies, the question is not “will GDPR impact day-to-day business operations” but “how significantly?” What many CMOs fear is how GDPR will affect their ability to use

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Gaining Customer Experience Insights: A New Twist on an Old(er) List

Gaining Customer Experience Insights: A New Twist on an Old(er) List

In God we trust, all others bring data ― attributed to W. Edwards Deming  While researching statistics for a presentation earlier in the year, I stumbled upon a recording of an old (2015) webcast done by a longtime customer experience guru, Bruce Temkin. The title of the webcast, “5

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GDPR Compliance: Just Because You Don’t Have to Doesn’t Mean You Shouldn’t

GDPR Compliance: Just Because You Don’t Have to Doesn’t Mean You Shouldn’t

Is your company prepared for the EU’s General Data Protection Regulation (GDPR), which went into effect on May 25? Do your executives even think you need to be?  For many companies, the answers are no and no — and that’s worrying.

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