Tag Archives: medallia

Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

Customer experience software provider Medallia debuted a number of advancements to its Medallia Experience Cloud platform this week at its flagship event Experience '18. Medallia officials said the updates include new developments in artificial intelligence (AI), machine learning (ML), mobile technology and IoT. The updates include: Medallia Athena: Designed

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Forget Sales Quotas: Obsess About Your Customer Experiences

Forget Sales Quotas: Obsess About Your Customer Experiences

Stop obsessing about sales and start obsessing about customer value along the specific stages of the customer journey. That's when your organization will be fully committed to customer experience and creating lifetime value for your customers.  Jeanne Bliss, founder and CEO of Customer Bliss, shared these tips on a

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4 Keys to a Successful Customer Experience Operating Model

4 Keys to a Successful Customer Experience Operating Model

SAN DIEGO — Gartner research director Jane-Anne Mennella took the stage here at the Gartner Digital Marketing Conference to spell out her formula for customer experience program success. Marketers are struggling, Mennella said.

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Marketo Sale Approved, Changes at SAP & Salesforce, More News

Marketo Sale Approved, Changes at SAP & Salesforce, More News

Shareholders of San Mateo, Calif.-based Marketo approved the proposed sale of the marketing automation provider to Vista Equity Partners for $1.79 billion in a July 28 vote, according to a United States Securities and Exchange Commission document.  Of the more than 37 million shares of stock represented at the

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Apttus Prepares for Public Offering, Workfront Hires CEO, More

Apttus Prepares for Public Offering, Workfront Hires CEO, More

San Mateo, Calif.-based Apttus, a quote-to-cash solution provider, has named Sydney Carey as chief financial officer to prepare for its forthcoming initial public offering. Carey brings experience with public companies and pre-IPO organizations to the role, and will report to Apttus CEO and co-founder Kirk Krappe.

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Temkin Group: These 5 Firms Excel in Customer Experience

Temkin Group: These 5 Firms Excel in Customer Experience

Five companies — including two repeat winners — earned recognition from The Temkin Group in its fourth annual Customer Experience Vendor Excellence (CxVE) contest. MaritzCX, Medallia, Potentiate, Rant & Rave and Walker Information  all won 2016 CxVE Awards. Rant & Rave and Walker Information also won last year.

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News You Can Use: Medallia, Autopilot, More

News You Can Use: Medallia, Autopilot, More

The latest in surveys, content marketing, deleting and behavior from El Dorado State and the Spirit of America Study Reveals a World of Difference When it comes to English speaking consumers from different countries, we might all be saying the same words.

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Medallia Gets $150M from CXM Believers

Medallia has been throwing around some impressive numbers in recent months: the Palo Alto, Calif.-based customer experience management (CXM) provider claims year-over-year revenues tripled in the last 18 months — and revenues grew 229 percent between fiscal years 2009 and 2013.

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