Customer experience software provider Medallia debuted a number of advancements to its Medallia Experience Cloud platform this week at its flagship event Experience '18. Medallia officials said the updates include new developments in artificial intelligence (AI), machine learning (ML), mobile technology and IoT. The updates include: Medallia Athena: Designed
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Forget Sales Quotas: Obsess About Your Customer Experiences
Stop obsessing about sales and start obsessing about customer value along the specific stages of the customer journey. That's when your organization will be fully committed to customer experience and creating lifetime value for your customers. Jeanne Bliss, founder and CEO of Customer Bliss, shared these tips on a
Continue reading...4 Keys to a Successful Customer Experience Operating Model
SAN DIEGO — Gartner research director Jane-Anne Mennella took the stage here at the Gartner Digital Marketing Conference to spell out her formula for customer experience program success. Marketers are struggling, Mennella said.
Continue reading...Forrester Names 4 Leaders in Customer Feedback Management Platforms
At a time when the competition is a tap or mouse click away, it's a wonder more companies haven't set themselves up better to hear and respond to the voice of the customer (VoC). We have the data. We have the technology.
Continue reading...Wipro Acquires Appirio, Progress DigitalFactory Released, More News
Bangalore-based Wipro, an IT services company, plans to acquire Indianapolis-based Appirio for $500 million in a bid to build a global cloud transformation process.
Continue reading...Marketo Sale Approved, Changes at SAP & Salesforce, More News
Shareholders of San Mateo, Calif.-based Marketo approved the proposed sale of the marketing automation provider to Vista Equity Partners for $1.79 billion in a July 28 vote, according to a United States Securities and Exchange Commission document. Of the more than 37 million shares of stock represented at the
Continue reading...Apttus Prepares for Public Offering, Workfront Hires CEO, More
San Mateo, Calif.-based Apttus, a quote-to-cash solution provider, has named Sydney Carey as chief financial officer to prepare for its forthcoming initial public offering. Carey brings experience with public companies and pre-IPO organizations to the role, and will report to Apttus CEO and co-founder Kirk Krappe.
Continue reading...Temkin Group: These 5 Firms Excel in Customer Experience
Five companies — including two repeat winners — earned recognition from The Temkin Group in its fourth annual Customer Experience Vendor Excellence (CxVE) contest. MaritzCX, Medallia, Potentiate, Rant & Rave and Walker Information all won 2016 CxVE Awards. Rant & Rave and Walker Information also won last year.
Continue reading...News You Can Use: Medallia, Autopilot, More
The latest in surveys, content marketing, deleting and behavior from El Dorado State and the Spirit of America Study Reveals a World of Difference When it comes to English speaking consumers from different countries, we might all be saying the same words.
Continue reading...Medallia Gets $150M from CXM Believers
Medallia has been throwing around some impressive numbers in recent months: the Palo Alto, Calif.-based customer experience management (CXM) provider claims year-over-year revenues tripled in the last 18 months — and revenues grew 229 percent between fiscal years 2009 and 2013.
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