Tag Archives: miles kehoe

The Trouble With Insight Engines

The Trouble With Insight Engines

You may have heard the new buzzword being applied to enterprise search: "insight engines." When I first saw the Garner Enterprise Search Quadrant renamed as Insight Engines a few years ago, I was hard pressed to understand why the change was made.

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Enterprise Search in 2018: What a Long Strange Trip It’s Been

Enterprise Search in 2018: What a Long Strange Trip It's Been

The enterprise search field has gone through a major consolidation since this same time a year ago. At a high level, it seems the industry is moving from "search engines" to "search experience engines," also known by the popular, but vaguely defined, "insight engines.

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Enterprise Search: Getting Better, But Still Needs the Human Touch

Enterprise Search: Getting Better, But Still Needs the Human Touch

Enterprise search has undergone many changes over the years, but it still requires a level of human effort to get it right.  Remember Topic Trees? Search on an intranet used to be a way to find administrative information: vacation schedules, the lunch menu, policies and procedures and more.

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