Tag Archives: natural language processing

How to Get the Customer Experience Right in Voice Interactions

How to Get the Customer Experience Right in Voice Interactions

On a recent Sunday afternoon, I felt a severe pain in my forearm. At first, I thought it was a muscle-related pain, but my index finger was also losing sensation. Thoughts of a possible blood clot crossed my mind, so I called the hospital’s advice line.

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Sentiment Analysis in Marketing: What Are You Waiting For?

Sentiment Analysis in Marketing: What Are You Waiting For?

Sentiment analysis is the kind of tool a marketer dream about. By gauging the public’s opinion of an event or product through analysis of data on a scale no human could achieve, it gives your team the ability to figure out what people really think.

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Nobody Cares About Your Cute Chatbot

Nobody Cares About Your Cute Chatbot

Building a chatbot can be a tricky affair. How playful should the chatbot be? How many hundreds of emoji-filled responses and whimsical replies should you build in? Should you personalize responses based on the weather in the end-user’s location? If you find yourself asking these questions — stop.

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Confused by AI Hype and Fear? You’re Not Alone

Confused by AI Hype and Fear? You’re Not Alone

As someone working in machine learning, the hype around AI is both exciting and troubling. Although it’s great people want to discuss developments in the field, the way they talk often has the unintended effect of obscuring the meaning of key terms.

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How Chatbots are Improving Employee Experience

How Chatbots are Improving Employee Experience

Chatbots are typically thought of as customer-facing tools — virtual digital assistants that help companies triage customer care or answer easy client questions. But bots have internal uses too, as human resource departments integrate them with Slack, Microsoft Teams, and other messaging platforms employees regularly use.

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The Enterprise Chatbot: Your Future Coworker?

The Enterprise Chatbot: Your Future Coworker?

Artificial intelligence might still sound like a thing of the future, but the truth is AI-driven chatbots are changing the way we look at the workplace today.  Accenture predicts that by 2035, artificial intelligence “will double economic growth rates in 12 developed countries and boost labor productivity by up to

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