Tag Archives: nlp

How to Get the Customer Experience Right in Voice Interactions

How to Get the Customer Experience Right in Voice Interactions

On a recent Sunday afternoon, I felt a severe pain in my forearm. At first, I thought it was a muscle-related pain, but my index finger was also losing sensation. Thoughts of a possible blood clot crossed my mind, so I called the hospital’s advice line.

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What Collaboration Will Look Like in 2019

What Collaboration Will Look Like in 2019

According to a recent report by McKinsey, collaboration is supposed to improve a company's productivity by 20 to 30 percent. I have been following collaboration as an industry analyst for the last 30 years and have tried many times to predict upcoming trends in the space.

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How Chatbots are Improving Employee Experience

How Chatbots are Improving Employee Experience

Chatbots are typically thought of as customer-facing tools — virtual digital assistants that help companies triage customer care or answer easy client questions. But bots have internal uses too, as human resource departments integrate them with Slack, Microsoft Teams, and other messaging platforms employees regularly use.

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Tableau Acquires ClearGraph to Raise Augmented Intelligence Play

Tableau Acquires ClearGraph to Raise Augmented Intelligence Play

Tableau, a Seattle-based business intelligence and analytics provider, announced this morning that it has acquired ClearGraph.  Based in Palo Alto, Calif., ClearGraph provides smart data discovery and data analysis natural language query solutions. The purchase price has not been disclosed.

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How Machine Learning Transforms Digital Experience, One Industry at a Time

How Machine Learning Transforms Digital Experience, One Industry at a Time

Machine learning is steadily making its way into the business world, especially in the area of digital experience. The CMS industry is jumping headfirst into this technology with the aim of providing smart content to drive contextual experiences.  As Forrester’s recent industry overview said, “The web CMS market is changing

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